Job Overview
Employment Type
Full-time
Benefits
401(k)
Job Description
Our establishment is a well-regarded residential community that prides itself on offering exceptional living experiences through dedicated, personalized service. As a full-service residential property, we are committed to creating a welcoming and supportive environment where residents feel valued and their needs are promptly addressed. Upholding a reputation for professionalism, courtesy, and efficiency is central to our operation, and our concierge team is a vital part of maintaining this high standard. The community is vibrant and diverse, with a significant number of Mandarin-speaking residents and visitors, which shapes the core responsibilities of our concierge roles. We provide a full-time position with... Show More
Job Requirements
- High school diploma or equivalent
- Proficiency in Mandarin language
- Previous customer service experience
- Ability to multitask in a fast-paced environment
- Strong interpersonal skills
- Familiarity with local area services
- Experience with Sora system
Job Qualifications
- Excellent communication skills
- Multitasking ability
- Hospitality expertise
- Knowledge of local area services
- Proficiency in Mandarin
- Experience using Sora system
- Prior experience in customer service or concierge role
Job Duties
- Attend to residents requests and needs in a professional courteous and efficient manner
- Deal professionally with residents inquiries
- Effectively solve problems and respond appropriately to complaints
- Communicate regularly with Mandarin-speaking residents or visitors
- Assist residents with outstanding customer service
- Maintain a flawless reputation by providing outstanding guest service
- Utilize Sora system to manage resident requests and information
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Job Qualifications
Experience
No experience required
Job Location
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