Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $1.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company discounts on hotel food beverage retail and entertainment
Discounts with company partners on travel electronics online shopping and more
free meals in employee dining room
Free parking on and off-shift
health benefits
Income protection benefits
Professional development programs
volunteer opportunities
Job Description
MGM Resorts International is a globally renowned leader in the hospitality and entertainment industry, operating some of the most iconic resorts and casinos across the world with a strong presence in Las Vegas, Nevada. Known for its dynamic approach to guest experiences, MGM Resorts combines luxury, innovation, and exceptional service to offer memorable stays and unique entertainment opportunities. The company's portfolio includes a range of properties that cater to diverse clientele, emphasizing five-star service and the highest standards of hospitality. MGM Resorts International is committed to fostering an inclusive and engaging workplace, where employees are valued and empowered to contribute... Show More
Job Requirements
- High school diploma or GED
- 1+ years of prior experience as a concierge or front desk agent
- 2+ years of prior relevant experience preferred
Job Qualifications
- High school diploma or GED
- 1+ years of prior experience as a concierge or front desk agent
- 2+ years of prior relevant experience preferred
Job Duties
- Support the coordination of the suite approval process ensuring all necessary elements are completed and information is communicated promptly and clearly to both guests and team members
- Proactively anticipate guest needs and engage with them to identify potential up-sell and cross-sell opportunities recommending tailored features and benefits to enhance the guest experience and maximize revenue
- Possess in-depth knowledge of MGM Resorts properties including locations amenities services and offerings across the brand
- Build and nurture strong relationships with Chairman Club members by delivering exceptional customer service and maintaining open effective communication
- Address and resolve guest complaints and concerns within the scope of authority while escalating issues to the appropriate channels when necessary
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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