Lubbock 1 True TX BBQ - Order Taker/Runner - Part time

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Career Development

Job Description

H-E-B Restaurant is a well-established dining establishment known for its commitment to providing exceptional guest experiences through quality food, beverages, and outstanding service. As part of a larger grocery and retail chain, the H-E-B Restaurant integrates a customer-first approach with a vibrant, fast-paced restaurant environment. It prides itself on delivering memorable service that ensures guests feel valued and enjoy their time within the restaurant premises. This company culture fosters teamwork, exceptional communication, and a detail-oriented atmosphere where employees contribute significantly to the overall dining experience.

The Order Taker/Runner position at H-E-B Restaurant is a vital role focused on enhanc... Show More

Job Requirements

Completion of Alcohol Seller Training and Cash Handling training upon hire
experience in restaurant point of sale (POS) systems preferred
ability to function in a fast-paced retail environment
ability to work extended hours and/or rotating schedules
ability to safely maneuver around moving mechanical parts
ability to constantly reach at waist, grasp
ability to frequently be exposed to fumes or airborne particles, and toxic or caustic materials
ability to frequently stand, walk
ability to frequently be exposed to wet and cold conditions
ability to occasionally reach at overhead, shoulder, knee, floor
ability to bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder circumduction
ability to occasionally be exposed to heat, ambient temperatures, and loud noise
ability to lift 50 lbs and manage in excess of 50 lbs

Job Qualifications

1+ years experience in customer service
working understanding of nutrition values and ingredients
advanced communication, interpersonal, and customer service skills
organization and planning skills
computer skills
reading and writing skills
ability to handle guest feedback and resolve problems effectively
ability to maintain a smile even when balancing multiple priorities

Job Duties

Builds strong relationships with customers in varying situations
takes orders from customers
assists with menu and beverage selections including alcoholic beverages
provides detailed information on menu items and specials and beer and wine
serves food, drink, and products to guests
processes cash, check, debit, and credit transactions accurately and quickly
uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales
interacts positively with customers in person, on the phone, or through technology
assists with catering orders as needed
addresses complaints and resolves problems in a way that builds relationships
models teamwork to ensure a great guest experience
prepares, packages, merchandises product
assists in technical areas as needed
ensures compliance with TABC regulations
ensures compliance with department and Store standard operating procedures
buses and cleans tables
performs deep clean of dining, ordering, bar areas, as needed
maintains beverage station and bar areas
maintains sanitation in food and beverage prep areas and display cases
properly handles, operates, and maintains equipment
performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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