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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
H-E-B Restaurants operates within the larger H-E-B grocery chain, a well-established retail brand known for its commitment to quality, customer satisfaction, and community engagement. As a prominent player in the retail grocery and foodservice industry, H-E-B combines the best of grocery shopping with exceptional in-house dining experiences. The restaurants within H-E-B serve a wide range of customers seeking not only fresh groceries but also a welcoming dining atmosphere that upholds the company’s high standards for service and product quality. By delivering an outstanding bar and dining service experience, H-E-B Restaurants enhance customer loyalty and promote a lively, enjoyable environment for... Show More
Job Requirements
- Completion of Alcohol Seller's Training certification upon hire
- ability to function in a fast-paced retail environment
- willingness to work extended hours and/or rotating schedules
- ability to safely maneuver around moving mechanical parts
- ability to constantly reach at waist and grasp
- frequent exposure to wet and cold conditions
- frequent exposure to fumes or airborne particles and toxic or caustic materials
- frequent standing, walking, pivoting
- occasional reaching overhead, shoulder, knee, floor
- occasional bending, stooping, squatting, crouching, kneeling, climbing stairs, twisting, pushing/pulling with arms, fine motor movements, shoulder circumduction
- occasional exposure to ambient temperatures and loud noise
- ability to lift 80 lbs and manage more than 80 lbs
- physical ability to meet job demands
- willingness to seek assistance when lifting heavy items
Job Qualifications
- Related experience
- bartending experience preferred
- experience with restaurant point of sale (POS) systems preferred
- general culinary knowledge
- basic understanding of nutrition values and ingredients
- advanced communication and interpersonal skills
- advanced customer service skills
- organization and planning skills
- math, reading, and writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile while balancing multiple priorities
- ability to memorize and recall verbal orders from guests
Job Duties
- Promotes a safe environment for all guests through responsible serving
- builds strong relationships with customers in a variety of situations
- models a sense of urgency related to accuracy, speed, product quality, and the service experience for guests
- welcomes and serves all guests who enter the bar area
- takes orders from customers
- assists with menu and beverage selections including alcoholic beverages
- provides detailed knowledge of menu items and specials
- provides detailed knowledge of beer, wine and mixed beverages
- properly opens and presents wine bottles
- pours beer, wine, and mixed beverages to restaurant specifications
- serves food and packaged products as requested
- processes cash, check, debit, and credit transactions accurately and quickly
- uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales
- executes recipes and techniques accurately from memory
- addresses complaints and resolves problems in a manner that builds strong relationships
- escalates if needed
- performs some prep and juicing of fresh produce for beverages
- prepares, packages, and merchandises product to standard operating procedures
- assists in technical areas as needed
- properly uses all bar tools and uses the correct technique for each item prepared
- ensures compliance with TABC regulations
- ensures compliance with departmental standard operating procedures and store operating procedures
- accurately inventories product to standard operating procedures
- maintains hold times on all fresh product
- maintains all logs in area of assigned responsibility
- buses and cleans tables
- performs deep clean of dining, ordering, and bar areas
- maintains beverage station and bar areas
- maintains sanitation in beverage and food prep areas and display cases
- properly handles, operates, and maintains equipment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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