Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
employee recognition programs
Job Description
Gaylord Opryland Resort & Convention Center is a premier hospitality destination located in Nashville, Tennessee. As part of the distinguished Gaylord Hotels portfolio under Marriott International, this expansive resort is renowned for its exceptional offerings in meetings, events, and guest experiences. The resort features over 2,800 guest rooms and suites, vast convention spaces, multiple dining options, and entertainment venues, all designed to deliver an extraordinary stay for guests from across the globe. Known for its grand atriums and lush indoor gardens, Gaylord Opryland creates an immersive environment that combines luxury, comfort, and Southern charm. The resort is committed to fostering... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Ability to stand, walk, and carry moderate weight for an extended period
- Basic proficiency with POS systems
- Strong communication skills
- Ability to work a flexible full-time schedule
Job Qualifications
- High school diploma or G.E.D. equivalent
- Minimum 1 year of experience in food and beverage service
- Knowledge of food safety and hygiene standards
- Ability to communicate clearly with guests and team members
- Experience using MICROS or similar point-of-sale systems
- Customer service oriented
- Ability to handle special dietary and allergy-related requests
- Professional appearance and demeanor
Job Duties
- Serve food courses and alcoholic beverages to guests
- Set tables according to type of event and service standards
- Answer questions on menu selections
- Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transactions in MICROS system at time of order
- Check in with guests to ensure satisfaction with food and beverages
- Maintain cleanliness of work areas and tableware throughout the day
- Complete closing duties including restocking items and turning off lights
- Present accurate check to guest and process payment
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe conditions to manager
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome guests according to company standards and anticipate service needs
- Assist individuals with disabilities
- Develop and maintain positive working relationships with team members
- Ensure adherence to quality expectations and standards
- Read and verify information in various formats
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, and pull objects up to 25 pounds unassisted and heavier with assistance
- Perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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