Lounge Operations Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $82,000.00
Benefits
Staff offers for discount tickets
Retirement plan with organization matching after 1 year of employment
Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
annual leave
sick leave
Personal Days
11 Paid Holidays per year
medical benefits
Dental benefits
vision benefits
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid family and medical leave (FMLA)
Job Description
The John F. Kennedy Center for the Performing Arts, located in Washington, D.C., is America's premier cultural center and a living memorial to President John F. Kennedy. This iconic institution sits along the Potomac River and provides a vibrant platform for experience across all artistic genres. Home to the Washington National Opera and the National Symphony Orchestra, the Kennedy Center serves as a cultural beacon not only for the U.S. but acts as a global stage connecting the greatest living artists with expansive and diverse audiences. The Center is deeply committed to fostering an inclusive work environment where diversity, equity,... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 5-7 years applicable experience to position responsibilities
- candidate must be local or willing to relocate to the DMV area
- candidate must be willing to work onsite
Job Qualifications
- Bachelor's degree or equivalent experience
- 5-7 years applicable experience to position responsibilities
- candidate must be local or willing to relocate to the DMV area
- candidate must be willing to work onsite
Job Duties
- Manage six donor lounge spaces including overseeing supply management and inventory
- manage lounge budget and purchases
- hire and oversee supervision of the lounge attendant bartending staff of twelve to fifteen including payroll
- handle escalated disciplinary situations
- continuously strategize and implement lounge enhancements that will provide a high level of impact on the donor experience
- maintain strong relationships with vendors including potential in-kind donor relationships, in partnership with the Corporate Relations team
- oversee maintenance needs and consistent upkeep of the donor lounges and kitchens while working closely with the Facilities, Production, and Campus Planning teams
- collaborate with Volunteer Leaders and catering staff on the operations of the 6 donor lounges
- send daily ticketing lists and ensure the lounge podiums include any special VIP names and additional guest lists
- work with key KC leadership and frontline fundraisers on any special needs
- arrange and facilitate monthly or bi-monthly lounge working group meetings with development stakeholders from each development team
- manage customer service at the highest levels for all donors in the lounges on an ongoing basis
- work in close partnership with the Assistant Manager, Donor Services on a nightly basis
- make independent decisions as to when Kennedy Center policies should be enforced for donors, and when exceptions should be made
- understand the internal and external implications of both options
- routinely enforce said decisions to others
- supervise Lead Lounge Attendant, and 12-15 Lounge Attendants
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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