Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $68,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee wellness programs
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Global Lounge Network is a premier hospitality company specializing in providing exclusive airport lounge services designed to enhance the travel experience for discerning passengers. Located at San Francisco International Airport (SFO), Global Lounge Network prides itself on delivering exceptional comfort, premium amenities, and personalized service to travelers in an inviting and sophisticated environment. As a leader in airport hospitality, the company fosters a culture of excellence, innovation, and teamwork to maintain its reputation as a trusted partner to airlines, airport authorities, and suppliers. With a commitment to quality and continuous improvement, Global Lounge Network supports both guests and staff through... Show More
Job Requirements
- High school diploma or equivalent
- proven experience in hospitality management
- ability to work night shifts including weekends
- must be bilingual in English and Mandarin
- ability to pass background check for SFO airport badging
- excellent communication and interpersonal skills
- knowledge of local health and safety regulations
- valid work authorization
- strong organizational skills
Job Qualifications
- Bilingual proficiency in English and Mandarin
- proven experience in hospitality management and staff training
- strong leadership and communication skills
- knowledge of food service management and kitchen operations
- familiarity with point of sale systems
- understanding of employment and local labor laws
- excellent customer service skills
- team management experience
Job Duties
- Oversee the daily operations of the lounge
- manage all lounge operations professionally and efficiently
- optimize and maximize staff productivity to ensure a premium guest experience
- represent Global Lounge with SFO airport authorities, airlines, and suppliers
- establish strong communication channels and regular exchange of information between all operational departments
- assign duty roster for front of the house and back of the house teams
- ensure cleanliness and maintenance of the lounge
- handle client feedback and staff grievances
- oversee improvements and implementation of new services and operational policies
- operate and troubleshoot service-related equipment such as dishwashers, convection ovens, and coffee makers
- distribute and ensure accuracy of daily billing reports
- maintain lounge budget including allocation of resources and personnel
- prepare budget forecasts
- oversee inventory, ordering of food and supplies, and equipment repair and maintenance
- recruit, select, train, and develop staff
- train employees on point of sale and lounge access programs
- maximize staff efficiency and ensure quality of work
- monitor staff appearance, attire, conduct, and work attitude
- discipline and resolve conflicts appropriately
- ensure compliance with local licensing regulations including liquor license, health and hygiene, and Food Handling standards
- implement standard operating procedures and ensure their adherence
- document SOP improvements and communicate updates to headquarters
- manage administrative matters such as new hire documentation, airport badging, and accounting reporting
- comply with local and airport specific labor laws
- regularly inspect installations and equipment maintenance
- take appropriate action for repairs or replacement of malfunctioning equipment
- develop and implement operational strategies
- work towards achievement of company quality objectives and targets
- participate in continual improvement activities
- engage in business development projects as assigned
- undertake other duties as required
- pass background check for SFO airport badging
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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