Job Overview
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Paid Time Off
Education Reimbursement
Job Description
Montana's Best Casinos is a premier entertainment destination known for offering an exceptional gaming and hospitality experience in Montana. With a strong commitment to customer satisfaction and an inviting atmosphere, the casino prides itself on providing top-notch services that make every guest feel valued and welcome. The establishment is dedicated to creating an environment where guests can relax, enjoy premium gaming options, and take advantage of various amenities, all while experiencing unparalleled customer care from a team of enthusiastic and professional staff members. As a key player in the local entertainment and hospitality industry, Montana's Best Casinos focuses on fostering... Show More
Job Requirements
- high school diploma or equivalent
- ability to work flexible hours including weekends and holidays
- previous experience in retail, customer service, or hospitality industry preferred
- ability to stand and walk for extended periods
- ability to lift moderate weight
- must be at least 21 years old to handle alcohol sales
- excellent customer service skills
- ability to handle multiple tasks simultaneously
- willingness to adhere to company policies and safety guidelines
- valid identification to verify age for alcohol handling
Job Qualifications
- high school diploma or equivalent preferred
- previous customer service experience preferred
- knowledge of liquor products and sales techniques an advantage
- ability to handle customer complaints professionally
- strong communication and interpersonal skills
- capacity to work both independently and as part of a team
- ability to perform physical tasks such as lifting, stocking, and grounds maintenance
- basic knowledge of safety procedures and proper use of safety equipment
Job Duties
- provide exceptional customer service primarily based out of the liquor store and groundskeeping
- assist in checking in vendors, stocking shelves, putting away stock, breaking down boxes and disposing of them, storage room upkeep, rotating stock, interior and exterior maintenance and appearance, along with other site-specific duties set by the location manager
- be responsible for outside appearance including lights, snow removal, weeds, landscaping, and trash, and deep clean any areas in and on the property as assigned
- listen and handle customer complaints, report complaints to supervisors, answer and screen phone calls, and maintain company, customer, and employee confidentiality at all times
- assist in handling disruptive customers professionally, document incidents on an incident report, and check identification to verify age requirements for purchase of alcohol
- greet customers, suggestive sell, have knowledge of product offers, and help customers find the right products
- advise the manager of any personnel situations or policy violations affecting liquor store operating performance, communicate on products that need ordering, and order or requisition liquors and supplies
- keep register area clean, organized, and free of debris, fill and carry bags of ice from icemaker to merchandiser, stock and receive liquor store products and supplies, clean restrooms, and dust, clean floors, windows, and empty trash cans
- follow safety guidelines and use personal protective equipment according to guidelines, use ladder, shovel snow, sweep parking lots and sidewalks, and understand how to use a fire extinguisher and other safety equipment
Job Qualifications
Experience
No experience required
Job Location
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