Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Flexible Schedule
Job Description
This position is offered by an established airport services company dedicated to providing exceptional customer experiences and operational support within airport environments. Our company specializes in managing premium lounges and customer service areas to ensure travelers receive the highest levels of comfort, assistance, and professionalism. We operate in compliance with all federal, state, and industry regulations, emphasizing safety, efficiency, and hospitality to meet and exceed client expectations.
The role primarily involves maintaining and enhancing the customer experience in club lounge and bar areas located within airport terminals. Successful candidates will contribute not only to the upkeep and cleanliness of... Show More
The role primarily involves maintaining and enhancing the customer experience in club lounge and bar areas located within airport terminals. Successful candidates will contribute not only to the upkeep and cleanliness of... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Qualifications
- High School diploma or equivalent
- Previous airport and/or customer service experience preferred
- Ability to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Must be familiar with company and airport regulations
- Strong interpersonal and communication skills
- Ability to provide special assistance to passengers
Job Duties
- Actively participate in the Safety Management System (SMS)
- Routine housekeeping of bar area
- Daily maintenance, cleaning and upkeep of bar and coffee area
- Stocking of all bar supplies
- Replenish food displays
- Bus tables and maintain cleanliness throughout club and lounge during operating hours
- Monitor and maintain club and lounge kitchen areas, pantry areas, restroom facilities for cleanliness and supplies
- General housekeeping duties in the club/lounge area during operating
- Attend to passengers needs and provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Complete appropriate documentation in a timely manner, i.e., for maintenance repair or supply orders
- Be neat and careful when handling other people's property, especially mobility aids and luggage
- Must be familiar with all Government/Client/Airport/Company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and inservices as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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