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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.38
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
flexible spending accounts
Life insurance
Paid vacation
Job Description
Stericycle, now part of WM, is a U.S.-based business-to-business services company that specializes in providing compliance-based solutions to protect people, brands, promote health and well-being, and safeguard the environment. With over 30 years of experience, Stericycle began as a small start-up focused on medical waste management and has grown into a leader serving healthcare organizations and commercial businesses of all sizes across a range of highly regulated industries. Their mission is to help customers solve complex challenges by safely managing materials that, if handled improperly, could spread disease, contaminate the environment, or compromise personal identity. This commitment to health, safety,... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years experience preferably in transportation, logistics, routing and customer service
- Proficient in Microsoft Office applications
- Proven capacity to multitask and excel in fast-paced and dynamic work environments
- Experience in routing and logistics preferred with understanding of operational coordination and workflow efficiency
- Strong ability to prioritize responsibilities, manage competing deadlines, and maintain accuracy under pressure
- Previous experience in SAP, Salesforce, or Descartes Routing System is highly desirable
Job Qualifications
- High school diploma or equivalent
- 2+ years experience preferably in transportation, logistics, routing and customer service
- Proficient in Microsoft Office applications
- Proven capacity to multitask and excel in fast-paced and dynamic work environments
- Experience in routing and logistics preferred with understanding of operational coordination and workflow efficiency
- Strong ability to prioritize responsibilities, manage competing deadlines, and maintain accuracy under pressure
- Previous experience in SAP, Salesforce, or Descartes Routing System is highly desirable
- Excellent customer service and communication skills
- Ability to conduct organized meetings and communicate performance objectives
Job Duties
- Assist customer service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
- Provide highest level of customer service to all customers in line with Customer 1st objectives
- Monitor, process, and escalate SFDC cases to supervisor
- Assist walk-in customers
- Assist drivers with problems/issues as issues arise (during the day or at the end of the route)
- Review driver’s paperwork and file paperwork
- Review and update routes, new customers based on daily communication, reroute existing customers as required
- Ensure that routes are balanced daily
- Assist Trans Supervisor/Manager as needed/directed
- Update SAP data/notes
- Communicate performance standards and objectives
- Keep staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
- Always maintain a safe and compliant workplace
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively
- Make recommendations for changes or improvement, when necessary, in order to prevent accidents or injuries
- Perform other duties and responsibilities, as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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