Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
BlueGrace Logistics is a leading third-party logistics provider specializing in delivering tailored transportation management solutions to businesses across various industries. With a strong commitment to innovation, technology integration, and superior customer service, BlueGrace has positioned itself as a trusted partner for companies looking to streamline their supply chain processes and improve freight management efficiency. The company provides end-to-end logistics services that include freight brokerage, transportation management, carrier relations, and real-time shipment visibility. BlueGrace Logistics operates nationwide, serving clients ranging from small enterprises to large-scale manufacturers and retailers.
The Managed Logistics Team at BlueGrace plays a critical role in ensuring sea... Show More
The Managed Logistics Team at BlueGrace plays a critical role in ensuring sea... Show More
Job Requirements
- minimum of six months of transportation experience or degree in supply chain/logistics
- superior customer service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
- experience working in a CRM and TMS system is a perk
- excellent written and verbal communication
- ability to calculate percentages, formulas and use spatial reasoning
- proficient in Excel
Job Qualifications
- minimum of six months of transportation experience or degree in supply chain/logistics
- superior customer service skills
- experience working in a CRM and TMS system is a perk
- excellent written and verbal communication
- ability to calculate percentages, formulas and use spatial reasoning
- proficiency in Excel
Job Duties
- serve inbound customer requests from designated high freight spend accounts
- communicate with carriers on behalf of customers
- answer phones and respond to emails
- proactively track shipments and recommend solutions for delayed shipments
- identify the best transit solution based on shipment requirements
- build strong relationships with customers
- develop and maintain relationships with local terminals to reduce service failures
- schedule pickups and delivery appointments
- actively communicate with Operations Manager regarding potential service gaps or process improvements
- follow up on all unconfirmed or rejected pickup requests
- maintain detailed and organized documentation of all service failures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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