Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
We are a leading logistics and freight forwarding company specializing in import and export operations, committed to delivering exceptional customer service and ensuring the seamless movement of cargo across global supply chains. Our company prides itself on its comprehensive logistics solutions, tailored to meet the complex needs of the international shipping industry. With a focus on innovation, efficiency, and reliability, we serve a diverse portfolio of clients ranging from small businesses to large multinational corporations, helping them navigate the intricacies of global trade with confidence and ease.
We are currently seeking a highly motivated and detail-oriented Logistics Customer Service Repr... Show More
We are currently seeking a highly motivated and detail-oriented Logistics Customer Service Repr... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of customer service experience in freight forwarding, ocean transport, or logistics
- Bilingual proficiency in English and Spanish
- Ability to communicate effectively via phone, email, and in-person
- Detail-oriented with strong organizational skills
- Familiarity with cargo tracking systems and intermodal coordination preferred
- Ability to work full-time and manage multiple priorities simultaneously
Job Qualifications
- 2+ years of customer service experience in freight forwarding, ocean transport, or logistics
- Bilingual in English and Spanish
- Strong communication skills including phone, email, and in-person interactions
- Detail-oriented with the ability to manage multiple accounts and deadlines
- Familiarity with cargo tracking, Bills of Lading, and intermodal coordination is a plus
Job Duties
- Respond promptly to customer inquiries via phone, email, and in-person
- Manage customer accounts and keep clients updated on cargo status and documentation
- Secure and coordinate bookings across multiple transportation modes
- Monitor vessel schedules and communicate changes to clients
- Track shipments and resolve issues related to delays, delivery, or documentation
- Collaborate with Inbound and Intermodal teams to schedule deliveries
- Generate and share inventory and shipment status reports
- Help minimize demurrage and per diem by monitoring cargo at ports and customer facilities
- Provide quotes and rate information in coordination with the pricing team
- Support minor contract negotiations and invoice corrections
- Audit Bills of Lading and customer account balances to support collections
Job Location
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