Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Paid holidays
Job Description
An Ocean Transportation Company specializing in global logistics and maritime shipping operations is seeking a reliable and detail-oriented Customer Service Coordinator to join their Traffic Coordination team. The company is recognized for its commitment to facilitating efficient and timely shipping solutions for clients by handling complex cargo movements across international waters. This established company operates in a dynamic environment that requires seamless coordination between its internal teams and external clients, ensuring that every shipment complies with the necessary regulations and reaches its destination safely and on schedule.
The Customer Service Coordinator role is crucial within the Traffic Coordinatio... Show More
The Customer Service Coordinator role is crucial within the Traffic Coordinatio... Show More
Job Requirements
- At least 2 years of experience in ocean transportation customer service or logistics documentation
- Strong English communication skills
- Ability to manage multiple accounts and deadlines
- Familiarity with export documentation and cargo tracking systems
- Ability to work full time
Job Qualifications
- 2 plus years of ocean transportation industry experience in customer service or logistics documentation
- Strong customer service and communication skills with clear English required and Spanish preferred
- Detail-oriented with the ability to manage multiple accounts and deadlines
- Familiarity with cargo tracking, bills of lading, and intermodal coordination
- HAZMAT certification preferred
- Knowledge of export shipping documents and regulatory compliance
- Ability to type 45-50 wpm
Job Duties
- Prepare and manage export documentation including invoices, dock receipts, bills of lading, AES filings
- Communicate with customers by phone and email to confirm details, resolve issues, and provide shipment updates
- Release cargo to warehouse once documentation requirements are met
- Track and report on cargo status, delays, and pending documentation
- Support traffic coordinators with bookings and high-volume calls/emails
- Act as a backup for other coordinators and assist with additional duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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