Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Company paid life insurance
short-term disability insurance
long-term disability insurance
24/7 doctor visits
Legal Assistance
Employee assistance program
Identity Theft Protection
Discount perks
401k retirement program with company match
Job Description
Merchants Metals is a leading manufacturer and distributor of fence systems in North America, with a rich 60-year legacy of providing high-quality fencing products and accessories for various applications including industrial, commercial, and residential. The company operates through 35 distribution centers and four manufacturing facilities, making it one of the largest and most trusted names in the fencing industry. Merchants Metals prides itself on being the contractor and architect’s choice for excellence, offering a complete line of perimeter security solutions engineered to meet diverse client needs. The organization emphasizes core values such as safety, integrity, accountability, passion, transparency, empowerment, and... Show More
Job Requirements
- High school diploma or equivalent
- 3+ years of customer service experience
- Experience in shipping and/or receiving in manufacturing or warehouse environment
- Guest service mentality and genuine desire to serve the customer
- Self-starter who works independently and is self-motivated
- Strong organizational skills
- Process-driven and detail-oriented
- Strong interpersonal and leadership skills
- Data analysis and problem-solving abilities
- Advanced MS Office, Word, and Excel skills
- Experience using ERP systems
- Strong verbal and written fluency in English
- Availability to work Monday-Friday 7am-4pm
- Ability to work on-site with occasional remote work
- Ability to sit for prolonged periods and work on a computer
Job Qualifications
- High school diploma or equivalent, college a plus
- 3+ years of customer service experience, including order entry, status, inbound and outbound calling, follow up on quotes and orders
- Experience in shipping and/or receiving in manufacturing, environmental, industrial, or warehouse environments
- Possess a guest service mentality and have a genuine desire to serve the customer
- Self-starter who works independently and is self-motivated
- Strong organizational skills with the ability to manage multiple projects and timelines with a sense of urgency
- Process-driven, well-organized, and detail-oriented
- Strong interpersonal and leadership skills with decisive decision-making abilities
- Data analysis/problem-solving abilities
- Advanced MS Office, Word, and Excel skills
- Experience using ERP systems for order entry and management, creating picking and bill of lading documents, invoices, etc
- Strong verbal and written fluency in English
- Schedule Monday-Friday 7am-4pm with rare weekends
- This is an on-site position working in an open-concept office
- flexible to allow remote work occasionally
- Subject to prolonged periods sitting at a desk and working on a computer
Job Duties
- Receive, process, and verify the accuracy of orders from customers utilizing the customer purchase order process and internal ERP systems
- Schedule and confirm shipping quantities and dates with freight carriers and customers
- Initiate response and action to requests and inquiries from customers and branch/regional offices to resolve order-related issues, including change orders, order maintenance, shipping, and delivery, and updates to customer files
- Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc
- Use internal systems and data to research and resolve difficult customer service situations in a calm and efficient manner
- Identify and introduce new ideas and solutions to increase the customer service department's accuracy, efficiency, and responsiveness
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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