Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k matching contribution
HSA matching contribution
Paid Time Off
Life insurance
Employer-paid short-term disability insurance
employer-paid long-term disability insurance
Job Description
Trumpcard Logistics is a specialized transportation and logistics company focusing on domestic heavyweight, time-sensitive, high-value, and mission-critical shipments. The company prides itself on delivering the highest level of customer service and operational excellence. Trumpcard Logistics operates with a strong commitment to proactive communication, a sense of urgency, and flexibility. Using industry-leading technology and providing round-the-clock availability, 24 hours a day, seven days a week, Trumpcard ensures their operations teams are always available without any outsourcing. This customer-first approach and personalized business model differentiate Trumpcard Logistics from other freight carriers. They see themselves as an extension of their clients and strive... Show More
Job Requirements
- 1+ year experience providing customer service and operational support
- preferable shipping or logistics experience
- full time and overtime availability for 9-12 hour days Monday through Friday
- ability to multi-task and prioritize work
- strong communication skills
- computer literate with knowledge of outlook and excel
- ability to work independently and in a team
- time management and organizational skills
- high personal integrity
- able to thrive under pressure
- geographical knowledge of the U.S.
Job Qualifications
- 1+ year experience providing customer service and operational support preferably in shipping or logistics
- hard-working, team-oriented individual that thrives under pressure and against deadlines
- holds self to the highest degree of personal integrity
- able to multi-task and prioritize time and workload in a fast-paced environment
- self-motivated
- able to work both independently and within a team environment
- demonstrated time management, organizational skills and consistent follow-through
- excellent written and verbal communication skills
- computer literate with working knowledge of outlook, excel, proprietary in-house software, and online applications
- cargowise preferred
- geographical knowledge of the U.S.
Job Duties
- Place new bookings and route the shipment to meet service and maximize profit
- problem solve with customers and vendors (airlines and pickup / delivery agents)
- serve as an additional point of communication for all customer service and documentation-related matters
- coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- monitor shipments from order entry through delivery to ensure on-time performance
- correspond with customers extensively via phone, e-mail and website
- assist our employee drivers, agents, and carriers in obtaining critical information
- contribute to team effort by executing tasks delegated to you as needed
- manage and distribute a high volume of incoming calls and emails
- quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- support new and existing customer accounts to foster business development
- build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- prepare quotes for customers and vendors
- follow communication procedures, guidelines, and policies closely to achieve customer objectives
- understand and apply knowledge of unique freight handling characteristics and delivery requirements
- provide a high level of accuracy in order documentation, be very detail-oriented
- suggest improvements to business process and procedures when applicable
- perform tasks such as gathering and analyzing data via excel spreadsheets
- scrutinize vendor invoices our accounting team deems questionable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: