Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical
Dental
Vision
Critical Illness
Accident
Hospital
401(k) retirement plan
Life insurance
short-term disability
long-term disability
Health spending account
transportation benefits
Employee assistance program
Time Off/Leave
Job Description
Aston Carter is a renowned talent solutions company providing world-class corporate staffing services across various sectors including accounting, finance, human resources, procurement, and supply chain management. With a widespread presence across the U.S., Canada, Asia Pacific, and Europe, Aston Carter caters to many Fortune 500 companies, known for its excellence in recruiting and staffing through deep industry expertise and a robust global network. The company prides itself on being a double diamond winner of the ClearlyRated Best of Staffing for both client and talent services, demonstrating its commitment to quality and professionalism. Aston Carter is an equal opportunity employer that... Show More
Job Requirements
- 1+ year of call center or customer support experience
- Familiarity with logistics or intermodal operations preferred
- Ability to communicate effectively using audio/video tools
- High school diploma or equivalent
- Ability to work onsite in Tempe, AZ
- Availability for Friday to Tuesday schedule from 9:00 AM to 5:30 PM MST
- Willingness to work mandatory overtime during peak seasons from October to January
Job Qualifications
- 1+ year of high volume call center customer support experience
- Strong retail customer service experience from companies such as Starbucks or the restaurant industry
- Proficiency in Microsoft Excel and keyboard shortcuts
- Ability to multi-task and work on multiple projects simultaneously
- Strong problem-solving skills and the ability to follow standard operating procedures
- Detail-oriented and quick learner
- Microsoft Office proficiency
- Strong customer service orientation
- Excellent phone etiquette
- Ability to work in a fast-paced environment with a high sense of urgency
- Tech-savvy with logistics and intermodal experience
Job Duties
- Support and communicate with approximately 200 drivers daily using audio/video communication
- Ensure accurate verification and identification of trucks and processes
- Coordinate and provide timely updates to all parties involved in logistics operations
- Assist in managing gate operations to allow onsite associates to focus on daily operations
- Maintain excellent and clear communication at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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