Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.50
Work Schedule
Standard Hours
Benefits
overtime pay
onsite work
competitive hourly wage
Job Description
Spot is a dynamic company operating a 24/7 Customer Contact Center specialized in logistics solutions. Known for its commitment to customer satisfaction and operational efficiency, Spot leverages cutting-edge logistics technology to track and manage shipments effectively. The company thrives in a fast-paced environment that demands precision, clear communication, and collaborative problem-solving. Maintaining a high standard of service, Spot is continuously evolving to meet the demands of its diverse clientele, including business customers and freight carriers. The company culture emphasizes teamwork, continuous improvement, and responsiveness, aiming to provide seamless logistics support that enhances the overall supply chain experience.
The Logistics Coo... Show More
The Logistics Coo... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or call center experience
- Ability to handle a high volume of calls in a fast-paced environment
- Ability to communicate in a clear and concise manner
- Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly
- Ability to problem solve
Job Qualifications
- College degree or currently pursuing a degree is preferred
- Previous customer service or call center experience is required
- Excellent problem-solving skills required
- Highly collaborative and values constant improvement
Job Duties
- Route shipments in the most cost-effective manner
- Tracking/tracing shipments while resolving any shipping errors
- Provide excellent customer service to both business customers and carriers
- Ability to perform a high volume of outbound calls
- Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction
- Communicate any transit issues to respective parties and provide solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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