Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Prescription coverage
Dental Insurance
Vision Insurance
short-term disability
Life insurance
401k plan
Job Description
Our client is a premier provider of residential, commercial, and military moving and storage services located in Jacksonville. They have built a solid reputation in the moving industry by delivering reliable, efficient, and customer-focused solutions that cater to a diverse range of clients including homeowners, businesses, and military personnel. Their expertise extends from local relocations to long-distance and international moves, offering comprehensive storage options and highly specialized services that ensure customers’ belongings are handled with the utmost care from start to finish.
This company prides itself on a dedicated and professional team that manages the complexities of moving logistics whil... Show More
This company prides itself on a dedicated and professional team that manages the complexities of moving logistics whil... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of relevant experience in customer service or logistics
- Ability to work the 8 AM to 5 PM first shift
- Strong organizational and communication skills
- Proficiency in using customer relationship management software
- Ability to handle multiple priorities and adjust schedules as necessary
- Attention to detail in managing documentation and compliance
Job Qualifications
- High school diploma or equivalent
- At least two years of experience in customer service, logistics, or related roles
- Strong communication skills
- Proven ability to manage multiple tasks in fast-paced environments
- Familiarity with scheduling software and CRM systems
- Knowledge of moving and storage industry regulations preferred
- Ability to resolve customer issues professionally and efficiently
Job Duties
- Serve as the dedicated point of contact for assigned clients, building trust and managing all aspects of their relocation or storage project
- Clearly communicate all service details, documentation requirements, timeline expectations, and pricing structures including estimates, tariffs, and potential adjustments to clients
- Proactively provide timely updates on pickup and delivery statuses, anticipating and communicating potential logistical delays
- Resolve customer concerns and service issues efficiently and professionally, ensuring a high level of customer satisfaction
- Manage the complex scheduling of moving services including local, long-distance, and international shipments, ensuring compliance with federal, state, and company regulations
- Coordinate with dispatch and operations departments to assign crew members, truck capacity, and necessary equipment based on job scope
- Process and manage all necessary documentation accurately and on time including bills of lading, inventory forms, and insurance paperwork
- Monitor delivery windows and transit times, adjusting schedules in real-time to mitigate delays and communicating changes to the client and crew
- Handle claims or damage reporting documentation with sensitivity and adherence to company policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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