Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Flexible
Benefits
$1,000 hiring bonus
$200 Referral Bonus
Tuition Reimbursement
7 paid Holidays
vacation
Sick Time
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Matching
Employee meal discounts
Free parking
discounted bus tickets
Ongoing learning and development programs
Job Description
Jacobs Entertainment, Inc. (JEI) is a prominent developer, owner, and operator of gaming and entertainment facilities throughout the United States. Renowned for its dedication to ethical leadership, outstanding employee training, and transparent communication, JEI has established itself as a leader within the gaming industry. With an extensive portfolio of properties, JEI continuously strives to enhance guest experiences, foster employee development, and sustain a positive workplace culture.
Among its notable properties is The Lodge Casino, located in Black Hawk, Colorado. Since opening its doors in June 1998, The Lodge Casino has become Colorado's premier destination for entertainment, offering a dynamic env... Show More
Among its notable properties is The Lodge Casino, located in Black Hawk, Colorado. Since opening its doors in June 1998, The Lodge Casino has become Colorado's premier destination for entertainment, offering a dynamic env... Show More
Job Requirements
- High school diploma or equivalent work experience
- Customer service experience
- Knowledge of gaming industry preferred
- Must possess a valid Colorado Gaming Support License
- Identification that establishes identity
- Identification that establishes the right to work in the United States
- Computer skills using common software programs
- Excellent guest service skills
- Strong organization skills
- Outgoing personality
- Flexible with duties to be able to fill departmental needs
Job Qualifications
- High school diploma or equivalent work experience
- Customer service experience required
- Knowledge of gaming industry preferred
- Computer skills using common software programs, IGS experience preferred
- Valid Colorado Gaming Support License
- Strong organization skills
- Outgoing personality
- Excellent guest service skills utilizing creative methods to ensure complete satisfaction
Job Duties
- Maintain a highly visible presence on the casino floor to ensure the comfort of each player
- Conduct follow up calls to guests to confirm presence at events/promotions
- Assist in escalation to resolve any problem or perceived inconvenience to ensure guest satisfaction
- Provide and post content for the casino's various social media accounts
- Offer and enroll New Member Loyalty Cards while working the casino floor
- Keep Executive Host informed of any potential high limit play in action
- Assist in VIP promo and event execution
- Be familiar with all current and upcoming special events, promotions, entertainment as well as all casino activities
- Perform various administrative duties with recording and reporting on various events and new card sign ups
- Communicate with Executive Host regarding inquiries of coded players
- Respond to Slot Casino Marketing efforts in real time mobile
- Answer and respond to incoming calls on phone and radio
- Comply with Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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