Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Life insurance
Disability insurance
Employee assistance program
Job Description
JAS is a globally recognized, non-asset-based supply chain services and solutions company specializing in comprehensive logistics and freight forwarding services. With a robust portfolio of offerings that include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, and truckload brokerage, JAS provides innovative, customized supply chain management solutions to clients worldwide. The company prides itself on its expertise in coordinating purchase orders and delivering tailored management services that meet complex logistical demands. Operating in a fiercely competitive global market, JAS has strategically positioned itself by leveraging its extensive knowledge, technology, and stakeholder partnerships to offer seamless, efficient,... Show More
Job Requirements
- College degree preferred
- minimum 3-5 years experience in sales, account management or operations in freight forwarding, logistics or transportation industry
- proficiency with CRM systems
- excellent organizational and communication skills
- valid driver’s license and safe driving record
- ability to multitask and meet deadlines
- self-motivated and able to work independently and in teams
Job Qualifications
- Minimum of 3-5 years successful sales, account management or operations experience in freight forwarding, logistics and/or transportation industry
- excellent organizational skills
- excellent written and verbal skills
- excellent presentation and interpersonal skills
- thorough knowledge of transportation industry logistics and freight forwarding
- thorough knowledge of successful sales techniques
- strong computer skills including Microsoft Office suite
- detail oriented, able to multitask and meet deadlines
- self-motivated, able to work in a team and independently
- must have a valid driver’s license and safe driving record
- college degree preferred
- experience with CRM systems
Job Duties
- Manages the local business (commercial) relationship for each assigned client
- identification of possible business at risk
- identification of new client opportunities
- SOP (standard operating procedures) creation, review and sign-off with relevant stakeholders and final distribution
- report creation, monitoring and distribution as required for each assigned client
- conducts monthly business reviews (MBRs) with each assigned client to review operational performance and KPI metrics
- communicates feedback from MBRs to local operations and account management teams
- holds quarterly business reviews (QBRs)
- manages operational escalations according to client SOPs
- oversees finance (accounts receivable, DSO) escalations per client SOP
- coordinates spot quote requests ensuring timely response, with involvement in exceptions related to complex or high-value shipments
- only intervenes in escalations after local branch efforts are exhausted
- ensures all types of escalations are defined within client SOPs and agreed with local operations
- develops and maintains account profiles for assigned clients
- develops, shares and executes strategic development strategies aligned with regional and global account teams
- creates continuous improvement project plans annually for each client
- ensures alignment and collaboration with global, regional and national account team members on account strategy and responsibilities
- participates actively in tender processes, implementation, and client regional QBRs
- manages accounts receivable balances and escalates as necessary
- schedules and conducts at least eight customer meetings per month with formalized agendas and action items
- holds two local account sponsor meetings per year per client
- provides monthly local account details to national or regional account managers
- maintains compliance with company and federal regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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