Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
wellness programs
employee recognition
Travel Discounts
Learning and development
Paid Time Off
retirement plans
Job Description
Crescent Hotels & Resorts is a distinguished hospitality company committed to delivering exceptional guest experiences across its portfolio of upscale hotels. Known for its dedication to excellence, Crescent Hotels & Resorts builds environments where both guests and associates feel valued and inspired. With a strong focus on community, wellness, and professional growth, the company offers comprehensive health and wellness programs, best in class learning and development opportunities, and travel discounts designed to enrich the lives of its team members. The organization emphasizes a workplace culture where employees are empowered to bring their authentic selves, receive recognition, and thrive in a... Show More
Job Requirements
- Ability to work evenings, weekends, and holidays as needed
- ability to comprehend and use basic language, either written or spoken, to communicate information and ideas
- ability to read, comprehend, and write simple instructions
- ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
- ability to effectively deal with internal and external customers and staff with patience, tact, and diplomacy
- basic English required
- additional languages preferred
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or janitorial roles preferred
- ability to communicate effectively in English
- good interpersonal skills
- ability to follow instructions and company procedures
- basic math skills
- knowledge of cleaning equipment and chemicals
- ability to handle guest interactions with patience and tact
- ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Responsible for all areas of the Public Area Attendant Checklist on a daily basis
- stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment
- maintain awareness of guests, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present
- empty and recycle trash
- clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants
- sweep and mop floors
- vacuum and shampoo carpets
- clean and stock public restrooms
- clean fitness center, employee locker rooms, offices, guest and service elevators, drinking fountains, vacuum cleaners daily
- unload and store all unused items from caddies/carts, and store caddies/carts correctly
- maintain positive and professional communication with all staff
- provide recognition to others, including co-workers, supervisors, managers, and directors
- ensure a healthy and safe work environment for staff and guests
- be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests
- promote property outlets to guests
- assist guests in finding locations within the property by escorting, when possible, or giving clear directions
- resolve guest complaints using property procedures
- create a positive environment in which all employees have the ability to maximize their potential
- listen to comments, criticisms, and feedback from guests, employees, and managers
- participate in daily pre-shift meetings
- always smile and offer a warm greeting to all
- take the initiative to offer assistance throughout the property
- perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations
- perform additional duties as requested by department managers and supervisors
- communicate with supervisors and managers to ensure that assigned duties are completed to standard
- coordinate operations with other departments, as needed
- present a professional image to employees, guests, clients, owners, and investors
- maintain confidentiality of guests, employee, and company information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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