Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The Ritz-Carlton Key Biscayne Miami is a prestigious luxury hotel located at 455 Grand Bay Drive in Miami, Florida. As part of the renowned Ritz-Carlton brand under Marriott International, this property exemplifies excellence in hospitality, providing guests with world-class service, elegant accommodations, and exceptional amenities. Known for its commitment to quality and luxury, The Ritz-Carlton Key Biscayne Miami offers an unparalleled experience to travelers seeking comfort, exclusivity, and premium guest services. The hotel is situated in a prime location that allows guests to enjoy breathtaking views of the water, access to pristine beaches, and proximity to Miami's vibrant cultural and... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Excellent communication skills
- Professional personal appearance
- Commitment to maintaining confidentiality and protecting company assets
- Ability to comply with company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- No supervisory experience
- No related work experience
- None
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
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