Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Ritz-Carlton Fort Lauderdale is a prestigious luxury hotel located at 1 North Fort Lauderdale Beach Boulevard in Fort Lauderdale, Florida. As a part of the globally recognized Ritz-Carlton brand and the Marriott International family, this establishment is dedicated to creating exceptional and memorable guest experiences. Known for its exquisite service standards and attention to detail, The Ritz-Carlton Fort Lauderdale blends a sophisticated beachfront setting with luxurious accommodations, dining, and guest services to provide visitors with an unrivaled stay. The hotel serves a diverse clientele ranging from leisure travelers seeking a relaxing beachside retreat to business guests attending conventions and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of relevant work experience
- No supervisory experience required
- No license or certification required
- Ability to stand, sit, or walk for long periods
- Ability to lift and move objects up to 10 pounds
- Adherence to company policies and safety standards
- Professional appearance and demeanor
- Strong communication skills
- Ability to handle guest requests and resolve issues effectively
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Ability to communicate clearly and professionally
- Strong customer service skills
- Basic knowledge of local area amenities and events
- Capability to handle multiple tasks in a fast-paced environment
- Ability to maintain confidentiality and professionalism
- Teamwork and interpersonal skills
- Ability to follow company policies and procedures
Job Duties
- Interact with hotel guests to enhance service experience through activation of services across lobby area establishments such as restaurant and bar, front desk, business center, lounge
- Respond to guest requests for special services such as transportation, reservations, and laundry by processing requests or identifying appropriate providers
- Attend to special needs of guests and verify their satisfaction
- Gather, summarize and provide local area knowledge to inform guests about property amenities, local events, and activities
- Contact appropriate personnel or departments such as bell staff, housekeeping, and food and beverage servers to resolve guest calls, requests, or issues
- Report accidents, injuries, and hazardous working conditions to a manager and complete safety training and certifications
- Comply with all company policies and procedures, maintain neat and professional appearance, uphold confidentiality of proprietary information and protect company assets
- Greet and recognize all guests according to company standards, anticipate guest service needs, assist guests with disabilities, and express genuine appreciation
- Use clear and professional language in communication, prepare and review written documents accurately and timely, and answer telephones following proper etiquette
- Cultivate positive working relationships with coworkers, support the team in achieving common goals, and respond appropriately to coworkers' concerns
- Stand, sit, or walk for extended periods during shifts
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Perform other reasonable job duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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