Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Flexible Schedule
Job Description
WOONGJIN, Inc. is a rapidly growing company dedicated to providing a range of unique, exceptional, and enhanced services to its clients. With a strong moral foundation rooted in the service of goodness without expectations of reward, WOONGJIN emphasizes responsibility and servant leadership as the driving forces behind its growth and success. This commitment to ethical principles and client satisfaction has helped establish WOONGJIN as a respected leader in its industry, offering reliable and efficient solutions that meet the modern demands of business and logistics. The company culture fosters collaboration, innovation, and continuous improvement, encouraging team members to uphold the highest... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years of experience in FTL/LTL transportation dispatching or operations
- Proficiency in Microsoft Office applications
- Ability to work independently and under pressure
- Strong organizational skills with attention to detail
- Excellent analytical and problem solving capabilities
- Strong communication skills in verbal and written formats
- Customer service orientation and negotiation skills
- Appropriate phone and email etiquette
- Experience with NAFTA/USMCA cross border transportation preferred
- Bilingual skills (Korean/English or English/Spanish) preferred
- Knowledge of warehouse or manufacturing environments preferred
Job Qualifications
- High school diploma or GED required
- Bachelor degree preferred
- 2 years of experience in FTL/LTL transportation dispatching or operations in logistics industry required
- Proficient in Microsoft Office applications such as Excel/PowerPoint/Word/Outlook
- Self-motivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple projects, while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer orientation and strong negotiating skills
- Demonstrate appropriate phone and email etiquette with internal and external customers
- strong customer service, people skills
- Experience with NAFTA/USMCA cross border transportation preferred
- Bilingual in Korean/English or English/Spanish preferred
- Warehouse and/or manufacturing knowledge preferred
Job Duties
- Serve as the point of contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
- Provide excellent customer service in all aspects from booking to cargo delivery on time
- Request for Quote with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed
- Increase customer satisfaction and business share through regular contact
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
- Report as needed (Service failure report, claim/damage report, others)
- Monitor trends and report changes to management for action
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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