Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $16.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a prominent regional airline company dedicated to delivering outstanding customer service and operational excellence in the aviation industry. As a vital partner to major airlines, United Ground Express specializes in providing passenger handling, baggage services, and aircraft ground support to ensure smooth and efficient airport operations. With a strong commitment to safety, compliance, and customer satisfaction, the company operates in numerous locations across the United States, serving both domestic and regional flight routes. Their workforce plays a critical role in maintaining the timely departure and arrival of flights, enhancing passenger experiences, and supporting airline operations through... Show More
Job Requirements
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver's license
Job Qualifications
- High school diploma or equivalent
- prior customer service experience preferred
- experience operating reservation and ticketing software advantageous
- ability to handle physical tasks reliably
- effective communication skills
- ability to manage stressful situations calmly
- familiarity with FAA regulations beneficial
- ability to work flexible shifts including weekends and holidays
Job Duties
- Greet passengers and provide a seamless check-in and ticketing experience
- use appropriate reservation and ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- work in the Baggage Service Office to track the location of baggage and handle passenger questions
- work comfortably with computers, mobile devices, and new technologies
- maintain composure while managing customer challenges
- read and interpret checked baggage tags and cargo labels
- prep and secure the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- lift baggage, boxes, or cargo weighing up to 70 lbs throughout your shift
- push or pull loaded and empty carts during loading/unloading operations
- ascend/descend jet-way stairs while carrying baggage
- bend/stoop and crawl to move and stack/unstack cargo in aircraft
- drive ground equipment such as tugs, belt loaders, and bag carts
- clean the interior of the aircraft, clean and service aircraft lavatories
- work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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