Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Vision
Dental
mental health benefits
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Sick Time
401(k)
Stock reimbursement program
New parent programs
fertility support
adoption support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment stands as the world’s premier live entertainment company, delivering extraordinary experiences to millions of fans around the globe. Its dynamic structure is built upon three global leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster commands the event ticketing industry worldwide, facilitating the sale of over 620 million tickets annually and serving approximately 10,000 clients. Live Nation Concerts is the largest live entertainment provider globally, promoting more than 50,000 events each year for nearly 7,000 artists in over 40 countries. Together, these divisions empower Live Nation Media & Sponsorship to design strategic music marketing... Show More
Job Requirements
- Proven experience in box office or ticketing management
- Availability to work a flexible schedule including days, nights, weekends, and holidays
- Willingness and ability to travel as needed
- Demonstrated proficiency in cash handling
- Strong leadership, management, and customer service skills
- Appreciation and respect for diverse cultures, music genres, and artistic expressions
- High school diploma or equivalent
- Hands-on experience in live event operations
- Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)
Job Qualifications
- Proven experience in box office or ticketing management
- Availability to work a flexible schedule including days, nights, weekends, and holidays
- Willingness and ability to travel as needed
- Demonstrated proficiency in cash handling
- Strong leadership, management, and customer service skills
- Appreciation and respect for diverse cultures, music genres, and artistic expressions
- High school diploma or equivalent
- Hands-on experience in live event operations
- Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)
- In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite
- Advanced skills in Microsoft Office applications
- Strong organizational abilities including prioritization, multitasking, and time management
- Professional communication skills and email etiquette
Job Duties
- Serve as a ticketing contact for events at the venue(s) or locations assigned
- Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
- Partner with Box Office Managers on training, scheduling, and day-to-day supervision of Box Office personnel
- Partner with Box Office Managers in ensuring Box Office staff adheres to the company’s ticket operations policies and procedures
- Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed
- Partner with Box Office Managers in nightly Box Office operations during events (ticket sales, reporting, ticket scanning, etc.)
- Create a positive and collaborative working environment and maintain staff morale
- Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
- Facilitate open communication with the Box Office Managers, staff, and all other venue departments
- Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software
- Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details
- Partner with the Box Office Managers, Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion
- Partner with the Box Office Managers on monitoring of ticket inventory
- Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue
- Partner with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue
- Ensure ADA compliant ticketing practices
- Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders
- Partner with Box Office Managers to ensure venue Box Office staff adheres to the company’s cash handling policies and procedures
- Partner with the Box Office Managers to perform Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
- Actively participate in event settlements, as needed
- Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately
- Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
- Keep current with all key ticketing trends in the entertainment industry
- Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
- Assist in the accurate and timely flow of event and general venue information both intra-departmentally, and to the public
- Any additional duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter