Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Vision
Dental
mental health benefits
health care concierge
Paid Time Off
401(k)
Job Description
Live Nation Entertainment is the world's leading live entertainment company, known for its global leadership in the industry through its primary business units: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is a dominant force in event ticketing, selling over 620 million tickets annually to approximately 10,000 clients worldwide. Live Nation Concerts represents the largest provider of live entertainment globally, promoting more than 50,000 events each year featuring nearly 7,000 artists across more than 40 countries. This extensive network supports Live Nation Media & Sponsorship's strategic music marketing initiatives, connecting over 1,200 sponsors to 145 million fans... Show More
Job Requirements
- minimum two years experience as house or operations manager or comparable role
- flexible schedule including days, nights, and weekends
- experience dealing with police and public officials
- demonstrated experience managing multiple departments with large staff
- excellent problem-solving skills
- proficiency in Microsoft Word, Excel, and Outlook
- excellent oral and written communication skills
Job Qualifications
- proven leadership with strong person management and communication skills
- extensive knowledge of venue operations and facility management
- minimum two years experience as house or operations manager or comparable role
- experience managing multiple departments including security and guest services
- strong problem-solving skills
- computer skills including Microsoft Word, Excel, and Outlook
- excellent oral and written communication skills including public speaking
- experience with Workday or timekeeping systems is a plus
- experience with Asana or other project management platform is a plus
Job Duties
- manage all aspects of facility operations and maintenance including front of house operations, preventive maintenance, staffing, and venue setup and tear-down
- ensure all outstanding tasks are handled personally or delegated appropriately
- recruit, hire, train, and supervise part-time staff and supervisors in multiple departments including security and guest services
- establish performance expectations and maintain ongoing communication with direct reports
- foster a positive and supportive workplace culture as part of the venue leadership team
- develop long and short-term initiatives for revenue growth and expense management
- oversee overhead expense budgets and manage operational expenses including labor
- assist in event and rental management ensuring client satisfaction
- maintain and investigate incident reports and manage pending cases
- ensure optimum operating condition of facility equipment such as traffic and crowd control devices
- investigate and resolve guest complaints
- implement and enforce company policies and standards
- create and implement recruiting and onboarding programs for event staff
- manage training programs and ongoing development of event staff
- foster positive experiences for guests, staff, and stakeholders
- develop and maintain municipal relationships including police, fire, and traffic departments
- represent the company in political and community matters
- coordinate and manage subcontractors and third-party vendors
- manage and approve payroll for in-house departments
- ensure compliance with all operating department policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink focuses on restaurant and hospitality jobs.
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