LN Venues, Box Office Manager - HOB Houston
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
flexible spending accounts
health savings accounts
Paid Time Off
Holidays
Sick Time
birthday day off
Free concert tickets
401(k) program with company match
Stock program reimbursement
New parent programs and support
caregiver leave
Baby bonus
Infertility support
Tuition Reimbursement
Student loan repayment
Internal growth and development programs
Trainings
Volunteer time off
Crowdfunding network
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, made up of renowned market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster stands as the global leader in event ticketing, selling over 620 million tickets annually and servicing approximately 10,000 clients worldwide. Live Nation Concerts is the largest live entertainment provider worldwide, promoting more than 50,000 events yearly for nearly 7,000 artists in over 40 countries. These diverse businesses empower Live Nation Media & Sponsorship to craft strategic music marketing campaigns connecting over 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events... Show More
Job Requirements
- Bachelor’s degree from an accredited university or comparable work experience
- 2-3 years’ experience as a Box Office manager or representative, including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
- previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
- ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- ability to communicate respectfully with diplomacy across all levels of business is essential
- excellent oral and written communication skills
- proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
- ability to work evening and weekend hours, based on the needs of daily business operations
- detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Job Qualifications
- Bachelor’s degree from an accredited university or comparable work experience
- 2-3 years’ experience as a Box Office manager or representative, including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
- previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
- ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- ability to communicate respectfully with diplomacy across all levels of business is essential
- excellent oral and written communication skills
- proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
- ability to work evening and weekend hours, based on the needs of daily business operations
- detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Job Duties
- Serve as the main ticketing contact for all events at the venue(s) or locations assigned
- develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
- manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
- ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
- collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
- organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
- create a positive & collaborative working environment and maintain staff morale
- ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
- build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
- assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
- work with Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
- assist with the monitoring of all ticket inventory
- collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
- partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
- ensure ADA compliant ticketing practices
- maintain accurate Box Office accounting records and archives
- ensure venue Box Office staff adheres to company’s cash handling policies and procedures
- perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
- responsible for the preparation of all Box Office settlement reports on event nights
- actively participate in event settlements, as needed
- monitor all ticketing software and hardware and report any issues immediately
- embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
- keep current with all key ticketing trends in entertainment industry
- attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
- any additional duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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