Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,000.00 - $76,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Vision
Dental
mental health benefits
Free concert tickets
Paid Time Off
401(k)
Job Description
Live Nation Entertainment stands as the world's premier live entertainment company, setting the stage for unforgettable experiences across the globe. It encompasses three global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is a dominant force in event ticketing worldwide, handling over 620 million tickets annually for approximately 10,000 clients. Live Nation Concerts claims the title of the largest live entertainment provider, promoting over 50,000 events yearly with nearly 7,000 artists participating across more than 40 countries. Complementing these divisions, Live Nation Media & Sponsorship crafts strategic music marketing programs that connect over 1,200 sponsors... Show More
Job Requirements
- bachelor's degree from an accredited university or comparable work experience
- 2-3 years experience as a box office manager or representative including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including ticketmaster host, archtics, accountmanager and the tm1 product suite
- previous experience managing season ticket business and ancillary products such as vip parking, club and other premium hospitality offerings
- ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- ability to communicate respectfully with diplomacy across all levels of business
- excellent oral and written communication skills
- proficiency with microsoft office applications including outlook, excel, word
- ability to work evening and weekend hours based on the needs of daily business operations
- detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Job Qualifications
- bachelor's degree from an accredited university or comparable work experience
- 2-3 years’ experience as a box office manager or representative, including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including ticketmaster host, archtics, accountmanager and the tm1 product suite
- previous experience managing season ticket business and ancillary products such as vip parking, club and other premium hospitality offerings
- ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- ability to communicate respectfully with diplomacy across all levels of business is essential
- excellent oral and written communication skills
- proficiency with microsoft office applications including outlook, excel, word
- ability to work evening and weekend hours based on the needs of daily business operations
- detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Job Duties
- serve as the main ticketing contact for all events at the venue or locations assigned
- develop strong working relationships with live nation promoters, ticketing staff, guests, and affiliated partners
- manage the hiring, training, scheduling, and day-to-day supervision of all box office personnel
- ensure all box office staff adheres to the company's ticket operations policies and procedures
- collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
- organize and oversee nightly box office operations during events including ticket sales, will call, ticketing scanning
- create a positive and collaborative working environment and maintain staff morale
- ensure ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
- build and maintain all events for venue or locations assigned within the appropriate ticketing software
- assist talent buyers, tour personnel and internal staff with event programming, reporting, ticket holds and other ticketing details
- work with marketing, production and talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
- assist with the monitoring of all ticket inventory
- collaborate with pricing team to monitor and dynamically price tickets to maximize revenue
- partner with ancillary product team and venue general manager to create and optimize ancillary products to drive incremental revenue
- ensure ADA compliant ticketing practices
- maintain accurate box office accounting records and archives
- ensure venue box office staff adheres to company’s cash handling policies and procedures
- perform daily box office safe reconciliation, prepare deposits, and run all daily financial reporting
- responsible for the preparation of all box office settlement reports on event nights
- actively participate in event settlements as needed
- monitor all ticketing software and hardware and report any issues immediately
- embrace all new ticketing technology provided by ticketmaster including tm1 entry, tm1 sales, tm1 events
- keep current with all key ticketing trends in entertainment industry
- attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
- any additional duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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