Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
mental health benefits
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) Plan
company match
Stock reimbursement
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, recognized globally for its unparalleled influence in the music and event promotion industry. It operates through its prominent divisions including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, responsible for the sale of over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts represents the largest provider of live entertainment globally, promoting upwards of 50,000 events each year for nearly 7,000 artists across more than 40 countries. Complementing these divisions, Live Nation Media & Sponsorship specializes... Show More
Job Requirements
- Bachelor's degree or equivalent work experience
- 2-3 years experience in box office management
- Strong customer service and computer operation skills
- Experience with ticketing systems such as Ticketmaster Host, Archtics, AccountManager and TM1
- Experience managing season ticket sales and ancillary products
- Leadership abilities and staff management experience
- Excellent communication skills
- Ability to work flexible hours including evenings and weekends
- Detail-oriented
- Ability to work under pressure
Job Qualifications
- Bachelor's degree from an accredited university or comparable work experience
- 2-3 years experience as a Box Office manager or representative including management level work experience
- Strong knowledge of customer service, computer operations, and accounting/cash management procedures
- Understanding of ticketing systems including Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
- Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and premium hospitality offerings
- Ability to provide leadership and engage positively with staff and guests
- Ability to prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse volatile situations tactfully
- Excellent oral and written communication skills
- Proficiency with Microsoft Office applications (Outlook, Excel, Word)
- Ability to work evening and weekend hours based on business needs
- Detail-oriented with strong ability to work under pressure to meet strict and fluid deadlines
Job Duties
- Serve as the main ticketing contact for all events at assigned venue(s)
- Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
- Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
- Ensure all Box Office staff adheres to company’s ticket operations policies and procedures
- Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
- Organize and oversee nightly Box Office operations during events including ticket sales, will call, and ticket scanning
- Create a positive and collaborative working environment and maintain staff morale
- Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
- Build and maintain all events in the appropriate ticketing software for assigned venues
- Assist talent buyers, tour personnel, and internal staff with event programming, reporting, ticket holds and other ticketing details
- Work with Marketing, Production, Talent departments, artist management, and label reps to set up events, place holds, process orders, and release tickets timely
- Assist with monitoring all ticket inventory
- Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
- Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
- Ensure ADA compliant ticketing practices
- Maintain accurate Box Office accounting records and archives
- Ensure venue Box Office staff follows cash handling policies
- Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
- Prepare all Box Office settlement reports on event nights and participate in settlements when needed
- Monitor all ticketing software and hardware and report any issues immediately
- Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events
- Keep current with ticketing trends in entertainment industry
- Attend relevant meetings, discussions, and conferences as the venue’s ticketing lead
- Perform additional duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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