Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.15
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid training
uniform provided
Parking discount
Referral Bonus Program
Job Description
Pacific Aviation is a prominent aviation services provider specializing in supporting airline and airport operations at major airports, including San Francisco International Airport (SFO). Known for delivering high-quality, reliable ground handling and passenger service solutions, the company prides itself on operational excellence and a passenger-centric approach. With a focus on safety, efficiency, and superior customer experience, Pacific Aviation serves as a critical link between airlines, airport authorities, and passengers to ensure smooth airport operations amidst the complexities of modern air travel.
The company is currently seeking dedicated Baggage Service Agents to join its dynamic team at SFO. This positi... Show More
The company is currently seeking dedicated Baggage Service Agents to join its dynamic team at SFO. This positi... Show More
Job Requirements
- Fluent English communication skills-verbal and written
- clear written and verbal communication
- proficiency or familiarity with WorldTracer (strongly preferred)
- strong customer service, coordination, and problem-solving skills
- ability to manage stressful situations calmly and effectively
- attention to detail and organizational skills
- computer literacy and fast, accurate data entry
- physical ability to lift up to 50 lbs and work on your feet for extended periods
- flexibility to work weekends, evenings, and holidays
- legally authorized to work in the U.S.
- must pass a background check and attend paid training
- availability to work at least 4 days per week, including weekends and holidays
- willing to work shifts including afternoons, evenings, or nights
Job Qualifications
- High school diploma or equivalent
- strong customer service skills
- experience in customer-facing roles preferred
- proficiency with baggage tracking systems such as WorldTracer preferred
- effective communication skills, both verbal and written
- ability to work in a fast-paced environment
- strong organizational abilities
- teamwork and collaboration skills
Job Duties
- Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
- file and update reports for delayed, damaged, or missing baggage using systems like World Tracer
- communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
- ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
- coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
- prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
- support boarding operations, including special service assistance and communication with gate agents
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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