Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $72,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Life insurance
Disability Benefits
Parental leave
wellness benefits
Paid Time Off
Job Description
Roku is a leading technology company revolutionizing the way the world watches television. Established as the number one TV streaming platform in the United States, Canada, and Mexico, Roku continues to expand its reach with a bold vision to power every television worldwide. By pioneering streaming directly to the TV, Roku has transformed traditional viewing experiences and created an unparalleled platform that connects consumers to their favorite content, empowers content publishers to build large audiences, and offers advertisers innovative tools to engage viewers effectively. As a fast-growing public company, Roku values each employee's contribution, fostering an environment where individuals are... Show More
Job Requirements
- Bachelor’s degree in IT, engineering, film production, or a related field
- 3+ years of experience in digital media or streaming operations
- 1-3 years of experience supporting live online video workflows, including signal acquisition (satellite, fiber, TS) and SCTE-based signaling
- Experience managing linear programming schedules and EPGs
- Familiarity with metadata concepts and feed formats such as XML and JSON
- Strong verbal and written communication skills
- Ability to work effectively under pressure in real-time live streaming environments
- Experience working cross-functionally with technical and non-technical teams
- Structured and self-directed approach to task management and problem solving
- Flexibility to work variable hours, including evenings and weekends
- Knowledge of OTT and live streaming platforms
- Familiarity with SSAI technologies
- Understanding of DRM and content protection schemes
- Familiarity with cloud-based live streaming architectures
Job Qualifications
- Understanding of the streaming or media market/industry
- 3+ years of experience in digital media or streaming operations
- 1-3 years of experience supporting live online video workflows, including signal acquisition (satellite, fiber, TS) and SCTE-based signaling
- Experience managing linear programming schedules and EPGs
- Familiarity with metadata concepts and feed formats (e.g., XML, JSON)
- Strong communication skills, with the ability to translate between technical and business contexts
- Experience working cross-functionally with technical and non-technical teams
- Structured, self-directed approach to problem solving and task management
- Working knowledge of OTT and live streaming platforms
- Bachelor’s degree in IT, engineering, film production, or a related field
- Ability to remain composed and effective in high-pressure, live environments
- Flexibility to work variable hours, including evenings and weekends
- Experience with SSAI technologies
- Familiarity with cloud-based live streaming architectures
- Understanding of DRM and content protection schemes
Job Duties
- Coordinate schedules and operational readiness for upcoming live sporting events with internal teams and content partners
- Provide real-time operational support for multiple concurrent live streaming events
- Own Tier-1 live events end-to-end, ensuring a high-quality viewer experience
- Manage task execution across production teams, service partners, and supporting engineers during live events
- Partner with senior engineers to triage and mitigate high-severity incidents while supporting root-cause analysis
- Produce post-event reports and operational summaries for Live Operations leadership
- Contribute to the development, testing, and improvement of operational tools and automation
- Coordinate customer notifications, escalations, and follow-ups to meet service level objectives
- Support onboarding and training of new Live Operations team members as the organization scales
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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