Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a globally recognized hospitality management company known for its commitment to excellence and quality customer service across a diverse portfolio of hotels and resorts. With a focus on delivering superior guest experiences, Aimbridge Hospitality operates numerous properties nationwide, emphasizing operational efficiency, innovation, and community engagement. The company values its associates, fostering a collaborative work environment that encourages professional growth and personal development. Within this dynamic and thriving company, the Front Desk Lead position is a pivotal role instrumental in ensuring the highest standard of guest service and operational functionality at the front desk, which is the first... Show More
Job Requirements
- Open availability including weekends
- Previous front desk experience required
- Ability to work all shifts including overnight
- Positive and upbeat personality
- Detail-oriented and able to multitask
- Strong problem solving skills
- Clear and effective communication
- Ability to work well in high pressure situations
- Effective listening and issue clarification skills
- Financial data understanding
- Maintain composure under pressure
- Ability to handle workplace problems
- Ability to work with sensitive information
- Trustworthiness and responsibility
- Ability to drive safely on company business
Job Qualifications
- High school diploma or equivalent
- College coursework in a related field preferred
- Experience in a hotel or related field preferred
- Leadership experience preferred
- Positive and upbeat personality
- Ability to multitask and problem solve
- Strong communication skills
- Ability to handle stressful situations
- Effective problem prevention and resolution abilities
- Financial literacy and basic arithmetic skills
- Ability to maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and associates in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- Maintain regular attendance as required by scheduling
- Comply with Aimbridge Hospitality standards and regulations
- Conduct thorough orientation and training for front desk agents
- Assist with complex guest and associate concerns
- Greet and register guests according to company standards
- Operate the telephone switchboard and manage guest communications
- Handle guest inquiries about hotel services, facilities, and local information
- Maintain good communication and teamwork with hotel departments
- Follow company credit policies
- Manage room reservations and provide rate information
- Handle check-ins and check-outs efficiently and courteously
- Operate front desk computer system proficiently
- Deliver attentive, friendly, and helpful guest service
- Ensure proper logging and delivery of guest packages and messages
- Use proper two-way radio etiquette
- Attend management meetings
- Perform other duties as assigned
- Safeguard sensitive hotel areas and information
- Handle cash transactions and balance bank
- Represent the company with professionalism and sound judgement
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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