Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
AD&D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading hospitality management company dedicated to delivering exceptional guest experiences across a diverse portfolio of hotels. Known for its commitment to quality, innovation, and employee development, Aimbridge Hospitality operates numerous properties that prioritize customer satisfaction and operational excellence. The company values its associates and offers opportunities for growth and career advancement within the hospitality industry, fostering an environment that supports teamwork, integrity, and professionalism.
The Front Desk Lead role at Aimbridge Hospitality plays a critical role in maintaining the high standards of guest service that the company is known for. This position requires candidates... Show More
The Front Desk Lead role at Aimbridge Hospitality plays a critical role in maintaining the high standards of guest service that the company is known for. This position requires candidates... Show More
Job Requirements
- Open availability including weekends
- Previous front desk experience required
- Ability to work all shifts including overnight coverage
- Must be able to multi-task and manage stressful situations
- Must possess strong communication and interpersonal skills
- Ability to handle cash and confidential information responsibly
- Must maintain professional appearance and demeanor
- Must comply with company policies and safety standards
Job Qualifications
- High school diploma or equivalent
- College course work in related field preferred
- Experience in a hotel or related field preferred
- Leadership experience preferred
- Positive and upbeat personality with a desire to deliver outstanding customer service
- Ability to multi-task and be detail-oriented
- Strong problem-solving skills
- Clear communication skills
- Ability to evaluate and make quick decisions
- Ability to work well under pressure
- Effective at handling workplace problems
- Good listening and understanding skills
- Basic arithmetic and financial data handling skills
- Ability to maintain composure under pressure
Job Duties
- Approach all encounters with guests and associates in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
- Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Conduct thorough orientation for other Front Desk Agents
- Attentively assist with higher-level concerns and/or questions from guests or Associates
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
- Handle requests for information, mail and messages in an efficient and courteous manner
- Answer guest inquiries about hotel service, facilities and hours of operation
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel
- Follow all Aimbridge Hospitality credit policies
- Be aware of all rates, packages and special promotions
- Be familiar with all in house groups
- Be aware of closed out and restricted dates
- Obtain all necessary information when taking room reservations and follow rate quoting scenario
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly, efficient and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
- Use proper two-way radio etiquette at all times when communicating with other associates
- Attend meetings as required by management
- Perform any other duties as requested by management
- Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
- Represent the company with certain level of reputation and good character as well as exercise sound judgement
- Drive safely on behalf of the company for business reasons
- Maintain a high level of trust and responsibility
- Access to back of house areas of the hotel and sensitive information
- Interact and occasionally have unsupervised contact with guests and/or colleagues
- Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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