Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Shift Differentials
training programs
Job Description
National Jets, founded in 1947 by the Boy family, is a reputable and full-service aviation company that has built a strong legacy over the decades. Operating primarily in the Fort Lauderdale area, the company provides a comprehensive range of aviation services including Fixed Base Operator (FBO) services, aircraft maintenance, and aircraft management and charter. National Jets prides itself on delivering award-winning customer service and operates a modern fleet of charter aircraft maintained and run by experienced personnel within the company. This longstanding commitment to excellence and passion for aviation creates an environment where flying clients, crew, and team members can... Show More
Job Requirements
- High school diploma or GED
- Successful completion of pre-employment drug and alcohol testing as well as background check
- Valid driver's license without restrictions
- Clean driving record for the past three years
- Must be 21 or older
- Ability to be insurable by company insurance policy
- Ability to work flexible hours including mornings, nights and weekends
- Ability to communicate with customers and employees in person, on phone, and through radio communications
- Ability to perform manual tasks and lift up to 50lbs
- Must be able to work outside in various weather conditions
- Ability to operate a motor vehicle
- Must obtain necessary security clearance and Broward County Aviation Department security badge
- Must adhere to all company guidelines for safety, security and customer-first culture
- Ability to maintain steady attendance according to company policies
Job Qualifications
- High school diploma or GED
- Successful completion of pre-employment drug and alcohol testing as well as background check
- Successfully complete all supervisor training program levels (National Jets and NATA Safety 1st)
- Passion for providing an outstanding customer service experience
- Comfortable working outside during day or evening shifts in all weather conditions
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Excellent decision making, judgment, communication, interpersonal, delegation and teamwork skills
- Ability to perform manual tasks, follow oral and written directions, multitask in a safe and efficient manner
- Good problem solving abilities and adaptability to various working environments
- Previous customer service experience of at least one year
- Experience in the aviation industry and aircraft handling
- Knowledge of aviation terminology, general aviation aircraft and ramp management
- Advanced coursework and/or training related to aviation
- Candidate who is naturally outgoing/extroverted, has strong customer focus
Job Duties
- Greet, park, tow, move and marshal aircraft arriving or departing ramp area
- Provide ground power, potable water, and lavatory services to aircraft
- Operate mobile refueling vehicles, and deliver fuel to aircraft
- Assist de-ice aircraft due to inclement weather
- Direct pilots using appropriate aviation hand signals
- Carry out detail-oriented responsibilities such as ensuring fuel trucks are stocked and prepared to distribute fuel, checking the plane’s oil level, performing quality control checks to make sure fueling is handled safely and efficiently and reporting any visible damage to aircraft
- Assist passengers and crew with luggage (must be able to lift up to 50lbs)
- Make sure terminals are litter free, clean, safe, and organized
- Help maintain walkways and steps so passengers have a safe route to and from aircraft
- Handle catering, dishes, and linens for arriving and departing aircraft
- Use written, verbal, and radio communication to send and receive information
- Communicate effectively with customers, pilots and team members within the customer service departments
- Additional responsibilities may include providing shuttle service for passengers/crew as required and assisting with customer service duties
- Ensure that hangar, tarmac and client areas are kept clean and orderly
- Ensure safety, FAA and TSA rules and regulations are followed
- Must be able to cross-train with front desk to assist with coverage when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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