Limo Services Dispatcher - Full Time (Caesars Palace LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Caesars Entertainment, Inc. is a leading casino-entertainment company in the United States and one of the most diversified casino-entertainment providers worldwide. Founded in Reno, Nevada, in 1937, Caesars Entertainment has expanded significantly through the development of new resorts, as well as strategic expansions and acquisitions. The company's portfolio includes well-known resort brands such as Caesars®, Harrah's®, Horseshoe®, and Eldorado®. Committed to delivering exceptional guest experiences, Caesars Entertainment focuses on operational excellence, technological leadership, and building lasting loyalty and value with its guests. The company also emphasizes a strong commitment to its employees, suppliers, communities, and the environment, demonstrated through its... Show More
Job Requirements
- Previous dispatching experience in a high-paced environment or equivalent luxury hotel experience
- Customer service-oriented mindset
- Ability to multitask and communicate professionally and effectively
- Ability to work efficiently, independently and cohesively
- High school diploma preferred
- Minimum age requirement is 18
- Must possess basic computer skills
- Effective communication skills
- Ability to complete standard forms and reports
- Must be able to work flexible hours including evenings and weekends
- Ability to handle fast-paced environment and multiple tasks under time constraints
- Ability to handle sensitive situations timely
- Must tolerate secondhand smoke
- Ability to lift and carry 30 pounds
- Ability to bend, crouch, kneel, twist, and work at a desk or counter
- Ability to respond to visual and aural cues
- Manual dexterity to operate office equipment
- Ability to recognize and respond to questions
- Ability to maneuver around office and property
Job Qualifications
- Previous experience dispatching in high pace environment or equivalent experience in a luxury hotel setting
- Customer service-oriented mindset
- Ability to multitask and communicate professionally and effectively
- Ability to work efficiently, independently and cohesively, consistently producing quality results
- Previous experience with LMS, Outlook and flight tracking apps such as Flightview or Flight Aware preferred
- High school diploma preferred
- Minimum age requirement is 18
- Must possess basic computer skills and knowledge of operating Windows
- Effective communication via phone, radio, or email
- Must be able to complete standard forms and reports
- Ability to read and understand policies and procedures
- Must be able to communicate effectively in English with guests, employees, and management
Job Duties
- Adhere to all policies and procedures of the Hotel Transportation and Casino Services Department
- Provide positive service standards including but not limited to courtesy, sincerity, and enthusiasm
- Answer phone calls, emails, and text messages to assist with host requests and guest needs
- Track flights to ensure chauffeurs are on location on time for airport pickups
- Monitor ride board constantly and dispatch chauffeurs on rides at the appropriate times
- Communicate via 2-way radios and/or cellular phones with chauffeurs
- Assist chauffeurs with guest and host requests while en route to or from the property
- Communicate with other departments such as VIP, Butlers, and Casino Marketing to ensure all pertinent information is shared
- Maintain a clean and safe working area
- Receive emergency and non-emergency calls, monitor driver logs, keep records, and address guest escalations
- Perform other duties and responsibilities as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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