Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $35,911.78 - $41,088.69
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedules
Job Description
Republic Airways is a prominent regional airline known for its commitment to safety, operational reliability, and exceptional customer service. As a key player in the aviation industry, Republic Airways operates a fleet of aircraft that serves numerous destinations, focusing on creating a seamless and comfortable travel experience for passengers as well as providing robust training and operational support for its staff and students. The airline prides itself on adhering to the highest standards set by the Federal Aviation Administration (FAA) and maintains a strong culture centered around safety, efficiency, and collaboration. The working environment at Republic Airways is fast-paced and... Show More
Job Requirements
- Minimum of a high school diploma or GED equivalent
- one year previous customer service or call center experience
- remarkable customer service experience
- stable work history with reliable attendance
- thrive in a high-stress, high-volume working environment
- critical thinking with a passion for problem-solving and attention-to-detail
- multitask while maintaining a sense of urgency and follow-through
- excellent verbal and written interpersonal communication skills
- comfortable working with a variety of variables in situations where only limited standardization exists
- interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- self-motived and able to work individually and within a team environment
- experience in Windows OS, including Microsoft Office Suite and various web browsers and ability to learn new programs
- able to speak, read, understand, and write English
- able to sit or stand at a workstation for 10-hour shifts
Job Qualifications
- Minimum of a high school diploma or GED equivalent
- one year previous customer service or call center experience
- remarkable customer service experience
- stable work history with reliable attendance
- ability to thrive in a high-stress, high-volume working environment
- critical thinking with a passion for problem-solving and attention to detail
- ability to multitask while maintaining a sense of urgency and follow-through
- excellent verbal and written interpersonal communication skills
- comfortable working with a variety of variables in situations where limited standardization exists
- ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- self-motivated and able to work individually and within a team environment
- experience in Windows OS, including Microsoft Office Suite and various web browsers
- able to speak, read, understand, and write English
Job Duties
- Enter and audit required student documents in recordkeeping system
- assign and reassign aircraft to reservations to maximize efficiency while ensuring maintenance requirements are met
- serve as liaison between students and instructors by delivering and receiving necessary documents including temporary airman certificates and badges
- purchase aircraft fuel, hotel rooms, and transportation for students and staff
- monitor daily schedule
- finalize daily schedule and record non-compliance
- post open flying daily, fill open flying, and assign flights to cover instructor absences
- monitor VHF operations radio frequency
- ensure compliance with applicable FAA regulations and company policies
- assign all training reservations to a qualified instructor for on-time departure
- coordinate quick recovery of open flying due to irregular operations with guidance from the scheduling coordinator
- anticipate operational disruptions and propose cost-effective solutions
- implement time-sensitive decisions to solve disruptions to the daily flight schedule
- ensure changes to the published schedule are communicated to crewmembers timely
- assist with on-the-job training of new hire schedulers
- provide 24/7 support to students and instructors by processing sick calls, general schedule inquiries, and other daily schedule modifications
- provide exceptional and timely customer service to instructors and students
- maintain a strong working knowledge of federal aviation regulations and schedule requirements
- collaborate with internal departments for a safe, efficient, and reliable operation
- communicate professionally with coworkers and vendors
- uphold Republic Airways BEST guiding principles
- perform other duties and responsibilities as assigned
Job Location
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