Lifestyle Director

Miramar, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Professional development opportunities

Job Description

This employment opportunity is with a prestigious luxury residential property management company, known for its exceptional attention to quality and resident satisfaction. The company operates within the luxury market, providing high-end residential services and managing exclusive properties with an emphasis on delivering unparalleled resident experiences. This establishment is recognized as a leading figure in the luxury residences sector, serving a discerning clientele who expect superior levels of comfort, convenience, and personalized service.\n\nThe position available is for a Lifestyle Director, a key role responsible for managing all aspects of the Concierge Department and attending to the diverse needs of permanent residents.... Show More

Job Requirements

High school graduate or equivalent vocational training certificate
fluent in English verbal and non-verbal
experience in similar position in luxury residence or 5-star property
ability to use property management systems and computers
excellent communication and follow-up skills
ability to manage tasks efficiently with attention to detail
good judgment and problem-solving skills
ability to anticipate and fulfill resident needs
maintain confidentiality
provide exceptional customer service
positive attitude and teamwork
willingness to work flexible schedules including weekends
physical ability to stand and walk frequently
ability to lift up to 60 pounds occasionally
able to work in variable environmental conditions
able to communicate effectively with residents and staff
punctual and reliable
ability to adhere to property rules and safety regulations.

Job Qualifications

High school graduate or equivalent vocational training certificate
fluency in English both verbal and non-verbal
ability to provide thorough communication and accurate follow-up
basic arithmetic skills
one year's experience in a similar position in a 5-star property or equivalent luxury residence
ability to use property management system and computers
attention to detail, speed, and accuracy
effective time management skills
clear thinker with good judgment
ability to follow directions accurately and consistently
ability to anticipate and execute resident service needs
ability to work positively and cohesively as part of a team
maintain confidentiality of resident information
provide caring and impeccable customer service
display integrity and industrious work ethic
familiarity with residence features and services
knowledge of Mansions Grill offerings and building amenities operations
knowledge of local events and preferred vendors
ability to manage budgets related to concierge services
excellent organizational skills
strong interpersonal communication abilities.

Job Duties

Manage all aspects of the Concierge Department
attend to needs of permanent residents
assist with employee relations
provide information to resident inquiries
create, plan, oversee and execute resident events
communicate with appropriate departments
coordinate and communicate bookings of private event spaces
coordinate resident requests for special arrangements or services
create monthly newsletter and event collateral
update property management system with resident information
partner with Residences Manager for employee celebrations
engage with vendors and partners for special privileges
collaborate with departments to enhance resident experience
maintain resident profiles and logs
enforce resident rules and regulations
anticipate and fulfill residents' needs
address and resolve resident complaints
create and promote resident events
identify and report system deficiencies
maintain cleanliness and organization of work areas
manage budgets related to concierge services
compile and distribute monthly newsletter
champion resident events from planning through execution
oversee private event space bookings
attend concierge association events
develop vendor relationships and broker offers
utilize designated computer systems
set up and maintain workstation
submit requisitions for supplies
maintain resource materials for vendors
create recommendation guides
answer department telephones promptly
coordinate resident service requests across a wide range of offerings
place and coordinate amenity orders
provide local directions and maps
monitor and deliver faxes
take and relay messages accurately
support sustainability mission
collaborate on employee celebrations.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: