Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Employee assistance program
Training and Development
Job Description
The hiring establishment is a luxury residential community renowned for providing exceptional living experiences through its commitment to quality and a resident-centered philosophy. This premier residence is dedicated to maintaining a high standard of service and amenities, ensuring resident comfort, satisfaction, and an overall legendary quality experience. The community prides itself on a vibrant culture rooted in personalized care, attentive service, and seamless operations across various departments such as concierge, lifestyle, wellness, and property management. Their mission is to create a welcoming environment where every resident feels valued, cared for, and delighted with their living experience.
This ro... Show More
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Job Requirements
- High school diploma or equivalent
- Previous experience in residential services, hospitality, or customer service preferred
- Valid California driver license required
- Ability to follow safety protocols and use personal protective equipment appropriately
- Ability to work flexible hours
- Excellent communication skills
- Strong interpersonal skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in residential services, hospitality, or customer service preferred
- Excellent communication skills
- Ability to handle multiple tasks efficiently
- Strong interpersonal skills
- Valid California Driver License required
- Ability to follow safety protocols and use personal protective equipment appropriately
- Demonstrated reliability and punctuality
- Comfortable with basic office equipment
- Ability to work flexible hours
- Positive attitude and professional appearance
- Ability to work independently and as part of a team
Job Duties
- Support companys philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure resident satisfaction and the achievement of our mission statement
- Support companys philosophy and company culture using Departmental Legendary Quality Experiences daily to ensure resident satisfaction and the achievement of our mission statement
- Relay all tenant comments and concerns to the assistant director or director of residences to ensure proper follow-up
- Proactively gather tenant information and preferences to update the profile
- Act on tenant profile information, as instructed, to completely delight our owners and guests
- Ensure open communication with all lifestyle ambassadors, concierge, door person, and housekeeping colleagues to action on all resident requests such as package delivery, mail delivery, arrival, departure, orientation, pool area cleanliness, fitness centre cleanliness, and wellness area set up
- Present positive impression of establishment such as lobby, pool area, conference room, fitness, and wellness area, always keeping an optimistic and positive attitude
- Always protect privacy of resident and co-workers
- Make appropriate use of PPE when handling resident requests deliveries
- Always follow safety guidelines
- Primarily deliver services and check on setup at the pool and fitness and wellness facilities throughout the shift, assisting with concierge requests or telephone calls as appropriate
- Perform duties within a time management guideline
- Process and handle resident calls, as assigned
- Attend handover meetings in a timely manner, attentive and ready to take responsibility and ownership of issues presented
- Proactively brief arriving shift concerning any unfinished resident requests as shifts end
- Operate simple office equipment, notifying manager if not in working order
- Handle concierge enquiries in absence of a concierge
- Arrange valet and taxi services for guests as requested
- Retrieve towels from the laundry department and ensure plenty of rolled and folded towels for guests
- Make sure that the pool deck is free from debris and unwanted objects
- Ensure bathrooms are stocked with necessary supplies and presentable
- Take used towels back to laundry hamper and send out for cleaning
- Rearrange lounge chairs and cabanas after resident use
- Offer and assist with soft beverages to all residents and prospective sales clients
- Set up and breakdown of the pool area including pool loungers and cabanas
- Constantly inspect gym, spa relaxation room, spa treatment rooms, wellness area, sauna, and steam room
- Offer welcome beverages to all sales prospects including signature tea
- Ensure setup of lobby, boardroom, and rooftop lounge
- Cover the lobby during breaks of the residential concierge
- Maintain a high standard of appearance and personal hygiene
- Assist in the setup of the fitness and wellness area including fitness center, relaxation area inside and outside, and treatment rooms
- Report dysfunctional equipment to management
- Assist in the smooth flow of the resident journey throughout the day
- Handle, track, and deliver incoming and outgoing packages
- Maintain a flexible schedule to accomplish responsibilities
- Communicate professionally when using two-way radios and in all communications with vendors, colleagues, and resident owners
- Possess and maintain a valid California driver license
- Park and retrieve cars safely
- Retrieve cars for guests in a timely manner
- Ensure parked cars are locked and keys are stored safely or returned to owners
- Attend training and meetings as required
- Respond to any changes in residences as dictated by industry or company needs
- Flexibly extend duties within capability as assigned including redeployment to alternative departments or areas
- Undertake other duties within the overall job scope
- Complete special assignments as instructed by managers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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