Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.40
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Annual bonus
Incentive programs
Job Description
Redfin is a leading technology-powered real estate brokerage that is revolutionizing the way people buy and sell homes. With a strong commitment to delivering the best client experience, Redfin combines top-tier agents with cutting-edge technology and a robust support team to ensure a seamless and efficient real estate process. The company operates in multiple states and cities including Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, Washington D.C., and others, providing a wide range of real estate services backed by powerful online tools and expertise. Redfin's culture emphasizes diversity, inclusiveness, and equal opportunity, aiming to... Show More
Job Requirements
- Real estate license
- Minimum one year of customer service experience
- Strong contractual and disclosure knowledge preferred
- Excellent organizational skills
- Proficient computer skills
- Clear verbal and written communication
- Ability to multitask in a fast-paced environment
- Calm and professional demeanor
- Strong accountability and service orientation
Job Qualifications
- A real estate license is required
- One year of real estate contract experience preferred with strong knowledge of contracts, disclosures, and the lifecycle of closing a real estate transaction
- One year of customer service experience is required
- Excellent attention to detail, organizational and interpersonal skills
- Clear and concise verbal and written communication
- Proficient in basic technologies such as internet search and customer relationship tools with aptitude to learn new technologies including Google Suite and Redfin proprietary tools
- Experience using email and phone to communicate with clients and other parties
- Calm demeanor in resolving issues and communicating with agents and clients
- Experience juggling multiple priorities in a fast-paced environment
- Strong sense of accountability for the agent and client experience
- Service-oriented mindset with pride in saving the day and putting client and agent success above all else
Job Duties
- Take a lead role in coordinating real estate deals, working with agents to orchestrate details between clients, cooperating agents, lenders, closing companies, and other parties to ensure seamless contract to close process
- Manage a high volume of transactions (30-50 deals per month during busy months) with quick response times and proactive follow-up
- Coordinate property access for inspectors, appraisers, and other vendors
- Manage all paperwork related to the transaction, draft addenda, process disclosures, and ensure file completion
- Proactively support multiple agents by building relationships and understanding their working style
- Guide clients through the closing process to minimize stress and promptly respond to their questions
- Ensure all contractual deadlines are met and alert parties to risks, proactively mitigating them to facilitate on-time closings
- Drive agent and client satisfaction by providing support that meets the gold standard of service excellence
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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