Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.40
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Annual bonus
Incentive programs
Job Description
Redfin is a leading technology-powered real estate brokerage that is committed to revolutionizing the home-buying and selling experience by integrating advanced technology with expert human support. Established as a trailblazer in the real estate industry, Redfin prides itself on providing exceptional customer service backed by innovative tools that simplify and enhance every step of the property transaction journey. The company supports its agents with a dynamic and talented team of real estate professionals whose goal is to consistently deliver a seamless and enjoyable client experience. Operating across various states including Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey,... Show More
Job Requirements
- Real estate license
- One year of customer service experience
- Strong knowledge of real estate contracts and disclosures
- Excellent organizational skills
- Clear verbal and written communication
- Proficiency with technology including internet search and customer relationship tools
- Ability to learn new software quickly
- Experience communicating via email and phone
- Ability to work calmly under pressure
- Ability to manage multiple priorities
- Strong accountability and service orientation
Job Qualifications
- A real estate license is required
- One year of real estate contract experience with strong contractual and disclosure knowledge is preferred
- One year of customer service experience is required
- Excellent attention to detail, organizational and interpersonal skills
- Clear and concise verbal and written communication
- Proficient in basic technologies and aptitude to learn new technologies including Google suite and Redfin proprietary tools
- Experience using email and phone to communicate with clients and other parties
- Calm demeanor when resolving issues and communicating with agents and clients
- Experience juggling multiple priorities in a fast-paced environment
- Strong sense of accountability for the agent and client experience
- A spirit of service that prioritizes client and agent success
Job Duties
- Take a lead role in coordinating real estate deals, working with agents to orchestrate details between clients, cooperating agents, lenders, closing companies, and other parties from contract to close
- Manage a high volume of transactions while maintaining quick response times and proactive follow-up
- Coordinate property access for inspectors, appraisers, and vendors
- Manage all paperwork related to transactions, draft addenda as needed, process disclosures, and ensure files are complete
- Proactively support multiple agents, building relationships to understand their working styles and support clients throughout the buying and selling process
- Minimize clients' stress by guiding them expertly through closing and responding promptly to their questions
- Work in a fast-paced environment juggling multiple priorities and use market knowledge and proprietary tools to inform clients about listing activities
- Ensure all contractual deadlines are met, alert parties when deadlines are at risk, and proactively mitigate risks to facilitate on-time closings
- Drive agent and client satisfaction by providing support that meets Redfin's gold standard of service excellence
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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