Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.40
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Annual bonus
Incentive programs
Job Description
Redfin is a leading full-service real estate brokerage known for its innovative use of technology to enhance the home-buying and selling experience. With a mission to redefine real estate in the consumer's favor, Redfin combines cutting-edge tools and a network of dedicated real estate agents to make the process of purchasing or selling a home faster, easier, and more efficient. Serving multiple states including Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, California, Washington D.C., and others, Redfin is committed to providing outstanding service through a diverse and inclusive culture. The company fosters an environment where employees from... Show More
Job Requirements
- Hold a valid real estate license
- Have at least one year of experience in real estate contracts and disclosures
- Possess a minimum of one year in customer service roles
- Demonstrate excellent organizational and interpersonal skills
- Communicate clearly and concisely both verbally and in writing
- Be proficient with basic technology and adaptable to new tools
- Exhibit a calm demeanor in resolving issues
- Manage multiple priorities effectively in fast-paced environment
- Maintain high accountability for agent and client satisfaction
- Uphold a client and agent-first approach in work ethic
Job Qualifications
- A real estate license is required
- One year of real estate contract experience with strong knowledge of contracts, disclosures, and the transaction lifecycle is preferred
- One year of customer service experience is required
- Excellent attention to detail, organizational, and interpersonal skills
- Clear and concise verbal and written communication
- Proficient in basic technologies such as internet search and customer relationship tools
- Aptitude to learn new technologies including Google suite and Redfin proprietary tools
- Experience using email and phone to communicate effectively with clients and other parties
- Calm demeanor in resolving issues and communicating with agents and clients
- Ability to juggle multiple priorities in a fast-paced environment
- Strong sense of accountability for agent and client experience
- Demonstrated spirit of service prioritizing client and agent success
Job Duties
- Take a lead role in coordinating real estate deals, working with agents to orchestrate details between clients, cooperating agents, lenders, closing companies, and other parties to ensure seamless transactions
- Manage a high volume of deals, processing 30-50 transactions per month on average with quick response times and proactive follow-up
- Coordinate property access for inspectors, appraisers, and other vendors
- Manage all paperwork related to transactions including drafting addenda, processing disclosures, and ensuring file completeness
- Proactively support multiple agents by building relationships and understanding their working style to enhance the client experience
- Minimize client stress by guiding them expertly through the closing process and promptly responding to queries
- Ensure all contractual deadlines are met and alert parties when deadlines are at risk while mitigating risks to facilitate on-time closings
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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