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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
MSI is a pioneering Managing General Agent (MGA) known for its deep underwriting expertise and robust insurer and reinsurer risk capacity. As a leader in the insurance industry, MSI specializes in creating tailored insurance solutions that empower distribution partners to address the unique needs of their customers effectively. This specialization has allowed MSI to build a reputation for delivering innovative and comprehensive insurance products across a wide range of sectors. From fully-digital embedded renters coverage to high-value homeowners insurance and sophisticated commercial coverages such as cyber liability and habitational property, MSI's solutions are designed to meet the evolving demands of... Show More
Job Requirements
- Minimum of 2 years of customer service experience and/or 1 year of call center experience
- Must have Personal Lines Insurance License
- Ability to learn appropriate firm software systems
- Ability to learn insurance products and grow in product knowledge
- Ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms
- Capable of multi-tasking and prioritizing workloads while adhering to deadlines
- Ability to interact and communicate effectively in a team environment
- Demonstrates the firm’s behavioral tenets, aligned with corporate culture
Job Qualifications
- Minimum of 2 years of customer service experience and/or 1 year of call center experience
- Possession of a Personal Lines Insurance License
- Ability to learn firm software systems
- Ability to learn and grow insurance product knowledge
- Skill to explain products or policies clearly
- Capable of multitasking and prioritizing workload
- Effective communication and teamwork skills
- Demonstrates behavior aligned with corporate culture and firm’s behavioral tenets
Job Duties
- Takes incoming calls and places outbound calls as necessary
- Processes and replies to Customer Service emails as assigned by leadership
- Takes payments for policies
- Makes changes and endorsements to policies that may or may not require a license
- Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners
- Documents all activity in online client file to ensure quality and responsiveness
- Provides prompt, efficient, high-quality service to all clients
- Resolves product or service problems by clarifying the customer’s complaint and recommending the best solution
- Attracts potential customers by answering product and service questions and suggesting other products and services
- Maintains quality results by following established procedures and recommending changes
- Opens, cancels and updates client policy information based on requests
- Provides system and procedure training to new colleagues and acts as a subject-matter expert
- Continuously evaluates current processes for improvement and/or efficiency
- Handles complex client escalations and assists in managing day-to-day operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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