Licensed Customer Service Representative - Ft. Myers, FL
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid parental leave
Adoption assistance
Paid Time Off
Paid holidays
paid volunteer day
Tuition Assistance
Professional certification reimbursement
AAA membership
Employee Discounts
Job Description
AAA The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to over 14 million members across 14 states and two U.S. territories. As the second largest AAA club in North America, ACG proudly operates under trusted AAA, Meemic, and Fremont brands. With a heritage spanning more than 100 years, AAA has established itself as America’s most trusted brand by consistently delivering quality service, innovative products, and support designed to enhance members' lifestyles. The company embraces advanced technology and a highly skilled workforce to maintain its position as a market leader. ACG fosters an... Show More
Job Requirements
- High school diploma or equivalent
- current Property & Casualty Insurance license
- obtain and maintain all required state licenses and appointments
- complete customer service, insurance, and membership training within six months
- provide high level of customer-focused service
- service insurance policies and process applications, renewals, amendments
- respond to billing and coverage questions
- process monetary transactions and taking payments
- promote insurance products and services
- present complex information clearly
- analyze member insurance needs and determine coverage
- prepare rate quotations
- plan and promote sales of insurance and membership products
- perform outbound service calls
- maintain accurate records
- work effectively in team environment
- work independently with minimal supervision
- exceed member expectations on professionalism and service
- proficient in Microsoft Office
- communicate clearly and concisely
- perform accurate mathematical calculations
- work under pressure in fast paced environment
- complete training on Auto Club Group products and services
- willingness to work irregular hours including weekends and holidays
Job Qualifications
- Current Property & Casualty Insurance license
- high school diploma or equivalent
- successful completion of customer service, insurance, and membership training within six months
- knowledge of insurance terminology
- understanding of general insurance regulations
- familiarity with underwriting procedures
- experience with sales regulatory and compliance guidelines
- proficiency in insurance and membership systems such as PPS, POS, IMS, IPM
- strong communication and mathematical skills
- ability to work effectively both independently and in a team
- proficiency with Microsoft Office products
- experience in high volume customer service environments
Job Duties
- Perform retention calls
- process applications, renewals, amendments
- resolve customer problems
- sell membership and financial products
- provide price quotes on insurance products
- take insurance payments
- respond to insurance inquiries
- refer to agent when appropriate
- recognize and promote cross-sale opportunities
- provide efficient processing of customer policies and changes
- assist management and agents
- conduct outbound promotional and retention calls
- participate in team environment for customer satisfaction
- receive and resolve member complaints
- participate in office events to generate revenue
- fulfill and maintain insurance policies
- respond to inquiries regarding insurance options
- contact members regarding renewals and payments
- verify new business applications
- refer members to other business lines
- process insurance and membership payments
- update electronic member information
- maintain filing systems and provide general agency support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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