Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.18
Work Schedule
Weekend Shifts
Job Description
West Fargo Public Library is a key community resource located in the heart of West Fargo, providing residents with access to extensive literary, digital, and educational materials. The library is committed to fostering an inviting and inclusive environment for patrons of all ages and backgrounds. As a part of the City of West Fargo's public services, the library emphasizes the values of teamwork, respect, integrity, communication, and service through its staff and programs. The public library plays an essential role in community engagement, lifelong learning, and access to technology and information resources, making it a cornerstone for residents seeking knowledge,... Show More
Job Requirements
- high school diploma or equivalent
- one year of experience in customer service
- strong technology skills including familiarity with the microsoft office suite and windows operating systems
- ability to create and maintain effective working relationships with peers superiors other city departments subordinates vendors contractors external government agencies and organizations
- strong communication skills both orally and in writing
Job Qualifications
- high school diploma or equivalent
- one year of experience in customer service
- strong technology skills including familiarity with the microsoft office suite and windows operating systems
- ability to create and maintain effective working relationships with peers superiors other city departments subordinates vendors contractors external government agencies and organizations
- strong communication skills both orally and in writing
- valid driver's license preferred
Job Duties
- contributes to an internal culture of positivity excitement for continuous organizational change and a customer focus through communication and action that reflects the city of west fargo's values teamwork respect integrity communication and service
- communicates courteously and professionally develops working relationships with others in carrying out job functions
- provides direct customer service to patrons including reference readers' advisory and technology assistance
- works within library management software to issue library cards patron notices process fees and fines assist with hold and interlibrary loan requests and check items in and out
- provides exceptional service when interacting with patrons and promotes library services to the public actively represents the library and may participate in off-site programs and events
- instructs customers on use of library resources including online resources and devices used to access them troubleshoots issues
- shelves items performs shelf reading
- resolves customer inquiries related to library policies and patron accounts using independent judgement
- monitors the library facilities tidies and maintains the good condition of the library and upholds library policies and procedures
- performs library opening and closing procedures
- conducts special projects as assigned including display setup and maintenance collection management and related activities such as shifting weeding and inventorying collections
- works safely follows safe work practices and identifies and reports unsafe work conditions
- performs other duties as required or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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