Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $68,640.00
Work Schedule
Standard Hours
Benefits
generous vacation
Paid Time Off
affordable health plans
Dental Insurance
Vision Insurance
401(k) matching plan
Company-paid Life Insurance
Free entry to Merlin attractions for employee and family
Continued professional growth opportunities
Job Description
LEGOLAND California is a premier family entertainment destination located in Carlsbad, California. It is part of the global Merlin Entertainments Group, renowned for delivering exceptional, immersive experiences to guests of all ages through themed parks, attractions, and activities centered around creativity and the iconic LEGO brand. LEGOLAND California offers a wide variety of rides, shows, and interactive experiences designed to inspire children and families while promoting fun, learning, and imagination in a safe and vibrant environment. The resort is committed to delivering the highest standards of guest service, safety, and operational excellence, maintaining a continuous focus on innovation, inclusivity, and... Show More
Job Requirements
- Bachelor's degree in business administration hospitality management or related field preferred
- Minimum of 5 years relevant experience in operations management or leadership roles
- Experience managing teams in fast-paced environments
- Knowledge of health safety and security regulations
- Strong organizational and multitasking abilities
- Flexibility to work varied hours including weekends holidays and peak periods
- Ability to respond promptly to operational challenges and emergencies
- Valid work authorization for employment in the United States
Job Qualifications
- Proven experience in operations management preferably within the entertainment or theme park industry
- Demonstrated leadership skills with ability to lead and inspire diverse teams
- Strong guest service orientation with a track record of delivering exceptional guest experiences
- Comprehensive understanding of safety standards and risk management
- Excellent communication and interpersonal skills
- Ability to make informed decisions under pressure and handle escalations effectively
- Strong problem-solving skills and adaptability in dynamic environments
- Commitment to continuous improvement and team development
- Familiarity with standard operating procedures and guest recovery frameworks
- Ability to collaborate cross-functionally and foster inclusive workplace culture
Job Duties
- Manage and oversee all operational aspects of the designated zone ensuring safety efficiency and guest enjoyment
- Act as the central point of decision-making within the zone handling escalations coordinating resources and ensuring operational readiness
- Maintain high standards for rides commercial units guest amenities and cleanliness within the zone collaborating with relevant teams to optimize performance and uptime
- Support seamless operations during peak seasons and events by ensuring zonal teams are well-prepared and briefed
- Act as Resort or Zone Duty Manager as required
- Lead motivate and coach the zonal team and Operations Leads to deliver outstanding guest service and operational standards
- Conduct regular briefings and performance reviews to align team objectives with Resort goals
- Engage in active coaching of the frontline teams to ensure continued growth and alignment to SOPs
- Promote team engagement initiatives fostering a collaborative and inclusive work environment aligned with company values
- Identify and nurture team development opportunities ensuring individuals are equipped to perform and grow within their roles
- Monitor and analyze the guest experience within the zone addressing feedback proactively to enhance satisfaction and NPS is a focus
- Handle guest escalations effectively ensuring timely resolutions using established guest recovery frameworks
- Collaborate with broader operational teams to align with business KPIs and guest experience strategies driving improvements in service delivery
- Build strong relationships with cross-functional teams to ensure seamless operations and delivery of business objectives
- Participate in operational reviews and daily briefings to share insights successes and challenges specific to the zone
- Actively contribute to Resort-wide operational improvement initiatives sharing best practices and learnings between zones
- Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health Safety and Security Policy
- Understand risk assessments and ensure reporting of any new risks as appropriate
- In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner
- Actively share ideas comments and suggestions for improving safety within their work areas with their appropriate line manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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