LEGOLAND CA HOTEL SUPERVISOR-FT

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $68,640.00

Work Schedule

Standard Hours

On-call

Day Shifts

Night Shifts

Benefits

Company paid holidays

Free tickets to Merlin attractions globally

30% discount in retail shops

30% discount in restaurants

Job Description

LEGOLAND California Resort is a renowned family-oriented theme park and hotel located in Carlsbad, California. It is part of the Merlin Entertainments Group, one of the world's leading location-based entertainment companies. The resort offers a vibrant and imaginative environment centered around the iconic LEGO brand, attracting families and guests from around the world seeking a unique and memorable holiday experience. With various themed attractions, entertainment, and accommodation options, LEGOLAND California Resort emphasizes exceptional guest service and operational excellence to maintain its reputation as a top family vacation destination.

The LEGOLAND CA Hotel Supervisor position is a full-time role based... Show More

Job Requirements

Full-time employment
Ability to work flexible hours including shifts and on-call duties
Strong leadership and interpersonal skills
Experience managing guest service teams
Proficient in Property Management Systems
Ability to handle guest complaints and problem-solving
Knowledge of health, safety, and security policies
Physical capability to perform occasional standing, walking, bending and moderate lifting
Commitment to maintaining high service and operational standards

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration or related field preferred
Equivalent combination of education and experience accepted
Minimum 2-4 years experience in hotel front office operations preferred
1-2 years supervisory or assistant management experience
Experience in themed or family-oriented resorts or attractions a plus
Strong leadership and team development skills
Proficiency with Property Management Systems such as Opera
Excellent communication and guest service skills
Knowledge of hospitality safety, health and security regulations

Job Duties

Assist the Hotel Manager in overseeing front of house operations
Lead the Front Office team in guest arrival, stay, and departure processes
Develop and manage a positive and professional team focused on guest satisfaction
Monitor and ensure adequate staffing and operational efficiency in front office areas
Manage hotel outsourcing contracts
Review and respond to guest queries and complaints promptly
Coordinate communication between Front Office, Housekeeping, and Engineering departments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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