Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.50 - $16.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Omni Fort Lauderdale Hotel, scheduled to open in Fall 2025, is set to become a premier destination in South Florida, bringing a new level of luxury and convenience to the region. This iconic hotel spans 29 stories and features 801 guest rooms and suites, complemented by a variety of upscale amenities. Guests will enjoy multiple dining options, including vibrant rooftop bars, extensive indoor and outdoor event spaces totaling over 120,000 square feet, and amenities such as a full-service spa inspired by natural springs, a sprawling pool area, and a well-equipped fitness center. The hotel is strategically positioned directly connected to... Show More
Job Requirements
- Move bend lift carry push pull and place objects weighing up to 40 pounds without assistance
- Stand walk or sit for an extended period or entire work shift
- Requires repetitive motion with consistent use of hands and arms
- High school diploma or equivalent
- Previous customer service experience
- Cash handling skills
- Ability to communicate effectively in English
- Ability to work under pressure
- Ability to maintain professional appearance
- Knowledge of food handling procedures
- Ability to work flexible hours
Job Qualifications
- Minimum 1-year customer service experience
- Experience in food, beverage and/or retail environments
- Previous coffee house and/or hotel experience preferred
- Previous cash handling experience required
- Ability to communicate clearly and pleasantly in English both verbally and in writing
- Ability to input information accurately into MICROS
- Ability to handle stressful situations while maintaining a calm demeanor
- Ability to work cohesively with coworkers
- Ability to prioritize and follow up on guest requests in a fast-paced environment
- Familiarity with coffee, espresso, specialty drinks and retail items
Job Duties
- Prepare and serve food and beverage offerings within a coffee house setting
- Communicate effectively with guests and associates
- Represent Omni standards when handling guest complaints and issues
- Maintain professionalism in all situations
- Work in stressful, high-pressure environments
- Follow proper uniform and grooming standards
- Ensure lobby public areas are maintained
- Assist with monthly inventory if necessary
- Maintain a clean workspace throughout entire shift
- Follow proper procedures regarding tendering transactions
- Maintain a cash bank and adhere to cash handling procedures
- Ensure accuracy of guest room numbers for room charges
- Collaborate with other departments to ensure guest needs are satisfied
- Adhere to proper food handling procedures
- Use equipment safely and properly
- Follow policies regarding employee purchases and discount standards
- Manage logs, receipts and returns properly
- Accept credit cards and checks following procedures
- Ensure each beverage is prepared consistently by Omni standards
- Proactively seek ways to improve guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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