Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Job Description
Hanover Company, a leading name in the luxury apartment living industry, is proud to present Hanover South End located in Charlotte, NC. This upscale apartment community offers residents a refined living experience immersed in one of Charlotte's most vibrant neighborhoods. Surrounded by premier dining, shopping, and entertainment options, Hanover South End combines sophisticated urban living with the tranquility of home. The apartments feature designer-selected interiors that include gourmet kitchens, spa-inspired bathrooms, custom closets, and high-end finishes that seamlessly blend luxury with everyday comfort. Residents enjoy top-tier amenities such as a resort-style pool with a unique waterwall, modern co-working spaces, social... Show More
Job Requirements
- Must be at least 18 years of age
- must be legally authorized to work in the United States
- strong customer service skills with the ability to build rapport quickly
- strong organizational and time-management skills
- excellent attention to detail especially in written communication
- ability to work weekends, evenings, holidays, and flexible hours
- must be able to communicate clearly in person, over the phone, and via email
- must be able to operate standard office equipment
- must be able to sit or stand for extended periods and walk the property in varied weather conditions
- able to move freely throughout community including stairs and uneven surfaces
- able to lift and carry up to 20 pounds
- visual acuity to read and interpret documents and screens
- manual dexterity to use keyboard and handle paperwork efficiently
Job Qualifications
- High school diploma or equivalent
- previous leasing or customer service experience preferred
- knowledge of Entrata or similar property management software preferred
- intermediate skill level in Microsoft Office Suite including Word, Excel, and Teams
- strong customer service and communication skills
- ability to work collaboratively in a team environment
- ability to manage multiple tasks and meet deadlines
- friendly and professional demeanor
- experience with social media content creation or management is a plus
Job Duties
- Deliver exceptional service in all interactions with prospects and residents
- conduct tours, answer inquiries, and guide prospective residents through the leasing process
- accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily
- develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in with final approval from Property Manager
- strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team
- build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic
- assist with advertising material preparation and planning under the guidance of the Property Manager
- maintain competitive market knowledge including rental rates, concessions, occupancy trends, and leasing activity of comparable properties
- assist with Property Manager in maintaining the property’s overall club appeal
- conduct daily inspections of model units, available apartments, and the entire tour path to ensure a pristine and welcoming appearance
- identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents
- assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience
- proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking
- plan and participate in monthly resident events in accordance with Hanover expectations
- support resident retention strategies through effective communication and exemplary service
- promptly escalate resident concerns to the Property Manager when resolution is beyond your scope
- meet or exceed social media content standards and contribute to maintaining a positive online reputation
- solicit survey responses and respond thoughtfully to resident feedback
- participate monthly in the 10 Ways to Play Like a Champion Awards Program
- review and respond to inquiries from the Global Support Services Team to address operational inquiries and improvements
- adhere to reporting schedule as assigned by management
- assist with general site operations as directed to support efficient community management
- represent the property and Hanover professionally in all interactions including timely and courteous email communication
- uphold the "Making Life Easy™" standard in service delivery to residents, prospects, and team members
- adhere to Hanover’s uniform and appearance policy
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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