Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Housing discount
quarterly bonuses
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) with Company Match
Job Description
Hanover Company is a well-established leader in the residential real estate sector, known for its commitment to delivering luxury living experiences across various premier locations. One of their distinguished properties, Hanover Rice Village in Houston, TX, epitomizes this commitment by offering residents an exceptional lifestyle blending comfort, sophistication, and convenience in one of Houston's most vibrant neighborhoods. This apartment complex boasts a variety of high-end amenities such as a pool courtyard, an open-air Loggia, a private theater, and a stylish resident clubhouse. These resort-style spaces complement the beautifully designed one-, two-, and three-bedroom apartments featuring open-concept layouts, gourmet kitchens, spa-inspired... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in leasing, property management, or customer service preferred
- Ability to communicate clearly and effectively in person, phone, and email
- Proficient in operating standard office equipment such as computers, printers, phones, and copiers
- Capacity to sit, stand for extended periods, and walk property in various weather conditions
- Ability to move freely including climbing stairs and accessing multi-level buildings without elevators
- Ability to lift and carry up to 20 pounds
- Visual acuity to read and interpret documents, screens, and property layouts
- Manual dexterity to use computer keyboard and handle paperwork efficiently
Job Qualifications
- Strong customer service skills with ability to build rapport quickly, listen actively, and respond professionally
- Strong organizational and time-management skills with ability to meet deadlines
- Excellent attention to detail particularly in written communication including spelling and grammar
- Knowledge of Entrata or similar property management software preferred
- Intermediate skill level in Microsoft Office Suite including Word, Excel, Teams, and other relevant software
- Positive attitude, strong interpersonal skills, and ability to work collaboratively in a team environment
- Must be able to work weekends, evenings, holidays, and flexible hours as needed
Job Duties
- Deliver exceptional service in all interactions with prospects and residents
- Conduct tours, answer inquiries, and guide prospective residents through the leasing process
- Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily
- Develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in with final approval from Property Manager
- Strive for Five by meeting or exceeding expectations for secret shops individually and as a team
- Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic
- Assist with advertising material preparation and planning under the guidance of the Property Manager
- Maintain competitive market knowledge including rental rates, concessions, occupancy trends, and leasing activity of comparable properties
- Assist with Property Manager in maintaining the property’s overall club appeal
- Conduct daily inspections of model units, available apartments, and the entire tour path to ensure a pristine and welcoming appearance
- Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment
- Assist residents with lease renewals, transfers, and move-outs ensuring seamless transitions and positive resident experience
- Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet
- Plan and participate in monthly resident events in accordance with Hanover expectations
- Support resident retention strategies through effective communication and exemplary service
- Promptly escalate resident concerns to the Property Manager when resolution is beyond scope
- Meet or exceed social media content standards and contribute to maintaining a positive online reputation
- Solicit survey responses and respond thoughtfully to resident feedback
- Participate monthly in the 10 Ways to Play Like a Champion Awards Program
- Review and respond to inquiries from the Global Support Services Team to address operational inquiries and improvements
- Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner, and other departments
- Assist with general site operations as directed to support efficient and cost-effective management
- Represent the property and Hanover professionally in all interactions including timely and courteous email communication
- Uphold the Making Life Easy standard in service delivery to residents, prospects, and team members
- Adhere to Hanover’s uniform and appearance policy
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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